Had an awful experience at the Bugis Junction outlet while choosing a dress for my sister’s wedding. My sister was discussing and choosing a colour she wanted her bridesmaids to wear. We decided to go there as it had a variety of colours and styles for us to choose from, but that was only the good part about the store.
As we were changing and choosing the dresses, the staff member serving us started to get annoyed as we were taking “too much” time choosing our dresses. What made it worse was, because we took “too much time,” the staff got rude and walked away. We could hear her talking impatiently to her colleague from afar, asking her to take over.
Marriage is a once-in-a-lifetime thing, and it is my sister’s wedding. Of course, we would take more time to decide on the dresses to see which dress was most suited for my sister’s wedding…
In the end, we received this kind of customer service. We were very disappointed with this outlet. My sister actually wanted to buy more for other bridesmaids, but guess what? NOPE!
Hiran Buddhika
2
Good collection of dresses. I ordered one dress online and picked up at the Bugis Junction shop. The lady had a silent, unpleasant attitude.
Sagi Baskaran
4
Contemporary clothing shop. Quality is pretty standard (H&M and the sort), and prices are similar.
Nicholas Wong
1
Poor service. I placed an order on the official website, but it's taking a few days to process. There's no customer service to contact, and emails go unanswered. Visiting the store for help didn't solve the issue either; the staff just told me to wait. They lack flexibility in handling problems.
Mariam
4
It's very pricey; however, the quality, fit, and selection of items are equally high. I loved the organization of this store. The mannequins were dressed artistically. Staff was friendly; however, they can get upset if you buy fewer items and can be pushy in getting you to buy more. The size range in this store is better compared to most outlets in this mall, accommodating up to size XL for US mid-sized women.
Le Le
1
Poor quality clothes that don't even iron straight. The clothes' condition became very poor after washing. Do not buy.
Yue Xuan
1
Terrible experience! Rude staff! Please train your staff properly on how to treat customers better.
My sister selected four pieces. She liked the design of one, but the size didn't fit well. So I helped her return the other three pieces and got her another size of the one she liked. I returned them to the staff at the fitting room and went to get another size. I explained the change in pieces, from originally four to two, to the staff, and then the staff's expression changed. She abruptly opened the curtains to my sister's fitting room without any warning and rudely demanded the number card. She was being very rude about it and was discussing this so loudly with another colleague as if I couldn't hear or understand them.
I don't understand how any retail staff can just pull open the curtains without any warning, potentially flashing customers. This was the first time I encountered this, and it is shocking that this behaviour came from a store that seemed so well-organised.
Alexia Zhao
2
Their clothes have very weird sizing in general: the chest area is really tight and the waist area is quite loose. So, if you have to buy from them (the advice is not to), please go to their stores to try them on. DO NOT BUY ONLINE!!!!
Lee Yin
1
This is my first bad experience at this outlet.
On May 19th at 1:30 PM, I had an unpleasant encounter with the staff member stationed at the changing room, who had medium-long hair and a mask on. The way she spoke was rude, and she didn't even clarify before speaking. In this situation, my sister and I were not trying to change in one room; instead, I was asking her to help me adjust my dress in the room. However, the staff member voiced her unpleasant and unkind opinion, mentioning that the room is only for one person to change, not two. She didn't even ask if we needed help, but instead scolded us with her vitriolic voice, which made us feel very uncomfortable. If we were changing inside, we would definitely apologize, but we were not. And I am definitely not going to deal with this kind of attitude. Thank you!
This is the first time I have experienced such bad manners at this outlet. Before, this had never happened.
Minisha
1
One of your sales staff/manager working here (Level 3 outlet) is so aggressive with customers. I asked a simple question, and your staff got aggressive and made me feel very uncomfortable about my question. I don't care what kind of sales promotions you have going on. Nobody wants to buy your clothes if your staff are so nasty.