THEFACESHOP at Bugis Junction represents South Korea's premier beauty destination in Singapore, bringing over 75 years of Korean skincare innovation and natural beauty expertise to the heart of the city's shopping district. Since opening their first Singapore outlet in 2003 and expanding to 22 locations with over 1,000 quality products, THEFACESHOP has established itself as a leading K-beauty retailer, operating under their 'Natural Story' philosophy that emphasizes effective, affordable skincare and cosmetics made from over 600 natural ingredients sourced globally.
The extensive product range includes their signature Real Nature Sheet Masks designed to address various skincare concerns, the popular Rice Water Bright Light Cleansing Oil that removes makeup while retaining skin moisture, and innovative collaborations with brands like Coca-Cola, Kakao Friends, and Disney that create unique limited-edition collections. Beyond skincare essentials, the store offers comprehensive makeup lines, haircare products, and specialized treatments, all developed with 100% cruelty-free formulations that undergo dermatological testing to ensure safety and effectiveness for diverse skin types.
Located at #02-23/24 in Bugis Junction with convenient daily operating hours from 10:00 AM to 10:00 PM, THEFACESHOP provides accessible K-beauty shopping for both enthusiasts and newcomers to Korean skincare culture. The store regularly features exclusive promotions for EcoBeauty members and maintains its commitment to affordable luxury, making premium Korean beauty products attainable for Singapore's diverse customer base while delivering the authentic K-beauty experience that has made Korean cosmetics globally renowned for innovation and results.
I bought a cushion from here that I really liked. I asked the sales lady for extra cushion sponges for purchase. She recommended me a sponge. I asked if this is the same sponge as the one inside the cushion, she said yes. Brought home opened the cushion, realize the sponge is a different one. I went back to the store, and the sales staff now says the cushion sponge is out of stock. I realize she has conned me into buying a sponge that I don’t want just to increase her sales. She dishonestly told me it was the same sponge in the cushion knowing it is not. If it’s out of stock, why don’t you say so the first time? I feel cheated into buying a useless sponge not meant for the cushion, and not the same thing either. This is dishonest sales practice.
Casey Chan
I bought a cushion from here that I really liked. I asked the sales lady for extra cushion sponges. She recommended a sponge to me. I asked if this was the same sponge as the one inside the cushion, and she said yes. When I brought it home and opened the cushion, I realized the sponge was a different one. I went back to the store, and the sales staff then informed me the cushion sponge was out of stock. I realized she had conned me into buying a sponge that I didn't want, just to increase her sales. She dishonestly told me it was the same sponge as the one in the cushion, knowing it was not. If it was out of stock, why didn't she say so the first time? I felt cheated into buying a useless sponge not meant for the cushion, and not the same thing either. This was dishonest sales practice.
Positive Reviews
강호근
The Face Shop is on the 2nd floor. There is a staff member named Fitri there. She is very helpful and speaks a little Korean. I recommend her because I am so indebted to her. The service is so good.♡♡
The 2nd floor of The Face Shop has awesome service.
Especially 'Fitri' staff has good service. She is very helpful and I always appreciate her. I bet uguys will not regret.Anyway strongly recommend
Alice Teo
I had a happy & memorable shopping experience on 13 March 2025 for my birthday month. I received excellent services rendered by Vincy Chew - I simply love her product recommendations suitable for my skin type & given some free samples to try for future purchases. She simply made my day & made me feel like a queen ❣️
WH See
I had an amazing shopping experience on 9th April at this outlet because of your staff Vincy Chew! She is soooo kind, so lovely, all smiley and super professional. When the product I want is out of stock, she kindly gave me other suggestions but she did not push me into buying it ❤️ Because of such professionalism I ask her for more recommendations and bought the ones she suggested! She also so kindly provided some freebies/samples to test out at home! I just LOVE these kind of salesperson! ❤️ Happy, kind, not pushy but professional and knows her things!
I have been to other Faceshop outlets but this will be one that I will only return to, only if Vincy is there ☺️ Super employee!!!
Jessie Sng
I am extremely delighted with the sale personnel, Ms Rein. She is very patience, courteous and knowledgeable in their products.
Lilin NAT
very good service from the staff vincy and one of a senior staff, which i couldnt know her name. Brought gifts and they tried to help me in recommending and patiently waited me to pick and choose. ! Great ! Will def go back again
Joanna V.
Very helpful stuff, i buy the first time skin care products here and im excited to test them :D
강호근
Fitri who is the face shop of staff, was very nice if u guys have skin problem just go and talk to het she will give u solution quickly
SBose
Five star for the great service and helpful attitude of the staff. Good to go. 👍 …
Min Min
Staff (store manager) was really sweet and polite
Amy Chin
Thank you very much Vincy for being so kind and patient in recommending us many suitable and necessary products! We had a very pleasant shopping experience and the products were very useful!
Kong Hao Kian
The Face Shop is on the 2nd floor, and the service there is awesome! ♡♡ A staff member named Fitri is exceptionally helpful; she even speaks a little Korean. I recommend her because I am so indebted to her. I always appreciate her service. I bet you won't regret it. I strongly recommend.
Amy Chan
Thank you very much Vincy for being so kind and patient in recommending us many suitable and necessary products! We had a very pleasant shopping experience, and the products were very useful!
Ming Ming
The staff, especially the store manager, was really sweet and polite.
Suresh Bose
Five stars for the great service and helpful attitude of the staff. It's a good place to go. 👍
Kong Hao Kian
Fitri, a staff member at The Face Shop, was very nice. If you guys have skin problems, just go and talk to her. She will give you a solution quickly.
Joanna Voo
Very helpful stuff. This is my first time buying skin care products here, and I'm excited to test them :D
Lilin Nath
Very good service from the staff, Vincy, and one senior staff member whose name I didn't catch. I was there to buy gifts, and they helped me with recommendations and patiently waited for me to pick and choose. Great! Will definitely go back again.
Jessie Soon
I am extremely delighted with the **sales** personnel, Ms. Rein. She is very **patient**, courteous, and knowledgeable **about** their products.
Wee Han See
I had an amazing shopping experience on 9th April at this outlet, thanks to your staff member, Vincy Chew! She is so kind, so lovely, always smiling, and super professional. When the product I wanted was out of stock, she kindly gave me other suggestions but did not push me into buying them. Because of such professionalism, I asked her for more recommendations and bought the ones she suggested. She also kindly provided some samples to test at home. I just love this kind of salesperson: happy, kind, not pushy, but professional and knowledgeable. I have been to other Faceshop outlets, but I will only return to this one if Vincy is there. Super employee!
Ai Li Teo
I had a happy and memorable shopping experience on March 13, 2025, for my birthday month. I received excellent services rendered by Vincy Chew. I simply loved her product recommendations suitable for my skin type, and I was given some free samples to try for future purchases. She simply made my day and made me feel like a queen ❣️
