30 reviews
Keni Lim
James was very quiet and soft spoken, and doesn't complete sentences well. Seems like the below reviews are quite spot on. He appears to try to dodge and avoid customers as much as possible, and also tries to serve you with as little words as possible coming out from him. Would suggest to send James for training.
Zhiyu Lim
Had a wonderful experience shopping here. Was getting a gift and hence took some time to decide (spoiled for choice). Staff was patient knowledgeable of all the different bags’ features!
Shazila S
Good customer service from Yi Hung! I wanted to buy a Hydro Flask and he was busy with other customers but was still smiley and patient when he attended to me. Thank you so much for the nice shopping experience, appreciate it! :)
Jason Tan
Had a wonderful shopping experience here. Finally got a bag for myself. I would like to express my sincere gratitude to Hui Ling on her assistance and suggestions to choose the best bag for me. She goes extra mile and gave a few logical suggestions to choose the right one for me. Keep up the good work and attitude!
Andrew Low
Extremely lousy to follow up and reply to customer on warranty claim on stitching come off reported more than 3 weeks. Up till now, no action. If Timbuk2 don’t wish to honour this lifetime warranty, just let your customer know. Not letting your customer hanging…won’t be buying any more products from them…
Jay Lim
I had been an avid Timbuk2 fan for years and never had issues with their quality and service. However, my recent Lazada online experience was horrendous, as I made two purchases, paid for them, and was told that both items were not available. To this day, both items are still available online, and all I was told was that it was a technical glitch and they are not honouring the sales... Well done!
Augustine Tan
Went to purchase a **backpack** today; the staff seemed unwilling to serve. I requested to use **ShopBack PayLater**, but the staff said they did not accept this payment mode, which confused me, as I knew they accepted **ShopBack PayLater** options. I paid for my purchases with my Visa card and received the **ShopBack** cashback rebates, and then I checked online. All their platforms stated they accepted **ShopBack PayLater** options, so I went back to ask the staff again. He seemed very confused about the payment methods they had and unwilling to check with his superior.
Xin Ting
I went to all the Timbaktu2 outlets and finally got my messenger bag from the Bugis outlet, thanks to the knowledge and excellent service provided by staff member Huiling.
Joel Koh
Experienced a most wonderful service from a staff member called William at the Bugis shop on 11 Nov 2023. He was really friendly and helpful in assisting with my purchase. Thank you for a great first buy from Timbuk2!
Jake
I was initially a loyal fan of Timbuk2 for their quality and lifetime warranty, but now I question the value of their warranty. Upon submitting it for repair, I was told it was unrepairable and given a 30% discount on a regular-priced item for trade-in. The problem is, there was a storewide 30% discount, which made my trade-in offer worthless anyway. This made the lifetime warranty quite worthless in this case. I believe that for bags they deem unrepairable, there should be better compensation—at least 30% off all items, not just regular-priced ones. UPDATE: I ordered online from their website but received no status update and found local support unreachable. Only when I reached out to their global team was I able to confirm that the order was never fulfilled and that they would issue a refund. This is unacceptable service: holding orders with no updates, even with no intention of fulfilling them. I’ve lost faith in one of my favorite brands.