Timbuk2 at Bugis Junction brings San Francisco's tough-as-Hell bag craftsmanship to Singapore's urban professionals and adventure seekers, occupying a flagship store at #03-12 that showcases the brand's legendary messenger bags, backpacks, and travel accessories born and bred on the backs of San Francisco bike messengers. Operating with extended weekend hours (Fri-Sat until 9:00 PM) and comprehensive customer support via phone and email, this flagship location represents Timbuk2's commitment to creating durable, functional bags designed to outlast their users while providing the style and functionality needed for Singapore's dynamic urban lifestyle demands.
The comprehensive product range includes iconic messenger bags with comfortable cross-body straps and easy access pockets, work backpacks designed for carrying laptops and cameras with good looks and durability, slings and crossbody bags for lightweight urban mobility, and tote bags that balance style with functionality. The flagship store's unique offering includes custom bag design services where customers can personalize backpacks, messenger bags, totes, duffles, and shoulder bags by selecting style, size, fabric, colors, and features, creating truly individual pieces that reflect personal preferences while maintaining Timbuk2's reputation for exceptional quality.
Supported by free shipping and lifetime warranty coverage that demonstrates the brand's confidence in their craftsmanship, Timbuk2's Bugis Junction location provides both ready-made selections and custom design experiences that cater to Singapore's diverse urban professionals, students, cyclists, and travelers. The store's availability through additional retail partners including TANGS Singapore and Metro Departmental Store, combined with their flagship status and central Bugis location, establishes Timbuk2 as the premier destination for anyone seeking durable, customizable bags that combine San Francisco street credibility with practical functionality for Singapore's urban adventures.
Based on 30 reviews
Out of 174 shops
Not enough ratings
J .L
I had been an avid Timbuk2 fan for years and never had issues with their quality and service. However, my recent Lazada online experience was horrendous as I made 2 purchases, paid for them and was told that both items were not available. Till today, both items were still available online and all I was told was it was a technical glitch and they are not honouring the sales... Well done!
Andrew Low
Extremely lousy to follow up and reply to customer on warranty claim on stitching come off reported more than 3 weeks. Up till now, no action. If Timbuk2 don’t wish to honour this lifetime warranty, just let your customer know. Not letting your customer hanging…won’t be buying any more products from them…
Keni Lim
James was very quiet and soft spoken, and doesn't complete sentences well. Seems like the below reviews are quite spot on. He appears to try to dodge and avoid customers as much as possible, and also tries to serve you with as little words as possible coming out from him. Would suggest to send James for training.
Jaidev Sachdev
Completely unresponsive customer service, they don’t answer the phone and their website doesn’t work.
Adrian Chiam
First day of using. This is the spire 2. Stitching is kind of weak. Now in the process of claiming warranty. Keep posted on the process!
Haojie Zhuang
Used to love their bags, but their questionable lifetime warranty convinced me to go for other more reliable brands from now on. They refused to repair my bag, attributing the all over peeling of the bag's water-repellent layer to 'regular wear and tear', when it was obvious it was due to a substandard material they'd chosen to use.
Jack
Was initially a loyal fan of Timbuk2 for their quality and lifetime warranty. But now question the value of the warranty. Upon submitting for repair, was told unrepairable and given a 30% in regular priced item for trade in. The thing is, there is a storewide 30% which makes my trade in worthless anyway… so this means the lifetime warranty is quite worthless for this case… I do believe for bags they deem unrepairable, there should be better compensation minimally 30% on all items and not regular priced… UPDATE: Ordered online from their website, received NO status update and unreachable local support. Only when I reached out to their global team was I able to check that the order was never fulfilled and that they will refund. Unacceptable service, holding orders with no update even with no intention of fulfilling online orders. I’ve lost faith in one of my favorite brands.
Aloysius Tan
Went to purchase a bagback today, the staff seems like not really willing to serve. I requested to use shopback pay later but the staff told they do not accept this payment mode which made me confused as I know they do accept Shopback Paylater options. I went paid for my purchases with my Visa card and I received the shopback cashback rebates and I went on to check online. All their platforms stated they do accept Shopback Paylater options and I went back to ask the staff again. He seems to be very confused about the payment methods they have and not willing to check with his superior.
Jay Lim
I had been an avid Timbuk2 fan for years and never had issues with their quality and service. However, my recent Lazada online experience was horrendous, as I made two purchases, paid for them, and was told that both items were not available. To this day, both items are still available online, and all I was told was that it was a technical glitch and they are not honouring the sales... Well done!
Augustine Tan
Went to purchase a **backpack** today; the staff seemed unwilling to serve. I requested to use **ShopBack PayLater**, but the staff said they did not accept this payment mode, which confused me, as I knew they accepted **ShopBack PayLater** options. I paid for my purchases with my Visa card and received the **ShopBack** cashback rebates, and then I checked online. All their platforms stated they accepted **ShopBack PayLater** options, so I went back to ask the staff again. He seemed very confused about the payment methods they had and unwilling to check with his superior.
Jake
I was initially a loyal fan of Timbuk2 for their quality and lifetime warranty, but now I question the value of their warranty. Upon submitting it for repair, I was told it was unrepairable and given a 30% discount on a regular-priced item for trade-in. The problem is, there was a storewide 30% discount, which made my trade-in offer worthless anyway. This made the lifetime warranty quite worthless in this case. I believe that for bags they deem unrepairable, there should be better compensation—at least 30% off all items, not just regular-priced ones. UPDATE: I ordered online from their website but received no status update and found local support unreachable. Only when I reached out to their global team was I able to confirm that the order was never fulfilled and that they would issue a refund. This is unacceptable service: holding orders with no updates, even with no intention of fulfilling them. I’ve lost faith in one of my favorite brands.
Hao Jian Zhuang
Used to love their bags, but their questionable lifetime warranty convinced me to go for other more reliable brands from now on. They refused to repair my bag, attributing the all-over peeling of the bag's water-repellent layer to 'regular wear and tear,' when it was obviously due to a substandard material they'd chosen to use.
Adrian Chia
First day of use. This is the Spire 2. The stitching is weak. I am now in the process of claiming warranty. I will keep you posted on the process!
Jayan Sandhu
Completely unresponsive customer service: they don’t answer the phone, and their website doesn’t work.
Kenny Lim
James was very quiet and soft-spoken, and didn't complete sentences well. It seems the reviews below are quite spot-on. He appears to avoid customers as much as possible, and also tries to serve you with as few words as possible. I would suggest sending James for training.
Andy Low
Extremely lousy follow-up and replies to customers regarding a warranty claim for stitching coming off, reported more than three weeks ago. To date, no action has been taken. If Timbuk2 doesn't wish to honor this lifetime warranty, just let your customers know. Don't leave your customers hanging. I won't be buying any more products from them.
Jason Tan
Had a wonderful shopping experience here. Finally got a bag for myself. I would like to express my sincere gratitude to Hui Ling on her assistance and suggestions to choose the best bag for me. She goes extra mile and gave a few logical suggestions to choose the right one for me. Keep up the good work and attitude!
Shazila S
Good customer service from Yi Hung! I wanted to buy a Hydro Flask and he was busy with other customers but was still smiley and patient when he attended to me. Thank you so much for the nice shopping experience, appreciate it! :)
Zhiyu Lim
Had a wonderful experience shopping here. Was getting a gift and hence took some time to decide (spoiled for choice). Staff was patient knowledgeable of all the different bags’ features!
Projectnyan
Nice shop and great bags! James is a little soft-spoken but he's willing to help and answer all my questions without much hesitation. Just approach him! He helped me pick out a bag that suits my needs and even let me fill up the sample bag full of my stuff just to test it's capacity. This is way better than the staff from the previous shop I went to who told me I can't put things into their bags. 10/10 will be back again!
Samuel Lim
Had a very pleasant experience here. Went down to the shop because the email help centre wasn't able to answer my questions. James was there and answered all my questions. I'm very thorough and he was able to help me decide. Ended up buying the stealth folio during the 30% off for someone else. I wasn't sure if it would fit, but when I found that it did, I came back the next day to get one for myself. James recognised me, we had a pleasant chat and he gave me a fistbump as I left!! I'm not sure why the other reviews spoke negatively about James, it might be how he was in the past, but my experience with him is not anything like theirs. Keep it up James, you're doing great!!!
Noel Koh
Experienced a most wonderful service from a staff called William at the bugis shop on 11 Nov 2023. He was really friendly and helpful in assisting with my purchase. Thank you for a great first buy from Timbuk2!
Shin Tee
I went to all the Timbaktu2 outlets and finally get my messenger bag from the Bugis outlet, thanks to the knowledge and excellent service rendered by the staff Huiling.
Xin Ting
I went to all the Timbaktu2 outlets and finally got my messenger bag from the Bugis outlet, thanks to the knowledge and excellent service provided by staff member Huiling.
Joel Koh
Experienced a most wonderful service from a staff member called William at the Bugis shop on 11 Nov 2023. He was really friendly and helpful in assisting with my purchase. Thank you for a great first buy from Timbuk2!
Stanley Lim
Had a very pleasant experience here. Went down to the shop because the email help centre wasn't able to answer my questions. James was there and answered all my questions. I'm very thorough, and he was able to help me decide. Ended up buying the Stealth Folio during the 30% off sale for someone else. I wasn't sure if it would fit, but when I found that it did, I came back the next day to get one for myself. James recognised me, we had a pleasant chat, and he gave me a fistbump as I left!! I'm not sure why the other reviews spoke negatively about James. It might be how he was in the past, but my experience with him is not anything like theirs. Keep it up, James, you're doing great!!!
Project Yan
Nice shop and great bags! James is a little soft-spoken, but he's willing to help and answer all my questions without much hesitation. Just approach him! He helped me pick out a bag that suits my needs and even let me fill the sample bag with my stuff just to test its capacity. This is way better than the staff at the previous shop I went to, who told me I couldn't put things into their bags. 10/10 will be back again!
Zi Yu Lim
Had a wonderful experience shopping here. I was getting a gift and hence took some time to decide (spoiled for choice). Staff was patient and knowledgeable about all the different bags’ features!
Shazana S
Good customer service from Yi Hung! I wanted to buy a Hydro Flask, and he was busy with other customers but was still smiling and patient when he attended to me. Thank you so much for the nice shopping experience. I appreciate it! :)
Justin Tan
Had a wonderful shopping experience here. Finally got a bag for myself. I would like to express my sincere gratitude to Hui Ling for her assistance and suggestions in choosing the best bag for me. She went the extra mile and gave a few logical suggestions to help me choose the right one. Keep up the good work and attitude!
20 photos