30 reviews
J .L
I had been an avid Timbuk2 fan for years and never had issues with their quality and service. However, my recent Lazada online experience was horrendous as I made 2 purchases, paid for them and was told that both items were not available. Till today, both items were still available online and all I was told was it was a technical glitch and they are not honouring the sales... Well done!
Aloysius Tan
Went to purchase a bagback today, the staff seems like not really willing to serve. I requested to use shopback pay later but the staff told they do not accept this payment mode which made me confused as I know they do accept Shopback Paylater options. I went paid for my purchases with my Visa card and I received the shopback cashback rebates and I went on to check online. All their platforms stated they do accept Shopback Paylater options and I went back to ask the staff again. He seems to be very confused about the payment methods they have and not willing to check with his superior.
Shin Tee
I went to all the Timbaktu2 outlets and finally get my messenger bag from the Bugis outlet, thanks to the knowledge and excellent service rendered by the staff Huiling.
Noel Koh
Experienced a most wonderful service from a staff called William at the bugis shop on 11 Nov 2023. He was really friendly and helpful in assisting with my purchase. Thank you for a great first buy from Timbuk2!
Jack
Was initially a loyal fan of Timbuk2 for their quality and lifetime warranty. But now question the value of the warranty. Upon submitting for repair, was told unrepairable and given a 30% in regular priced item for trade in. The thing is, there is a storewide 30% which makes my trade in worthless anyway… so this means the lifetime warranty is quite worthless for this case… I do believe for bags they deem unrepairable, there should be better compensation minimally 30% on all items and not regular priced… UPDATE: Ordered online from their website, received NO status update and unreachable local support. Only when I reached out to their global team was I able to check that the order was never fulfilled and that they will refund. Unacceptable service, holding orders with no update even with no intention of fulfilling online orders. I’ve lost faith in one of my favorite brands.
Samuel Lim
Had a very pleasant experience here. Went down to the shop because the email help centre wasn't able to answer my questions. James was there and answered all my questions. I'm very thorough and he was able to help me decide. Ended up buying the stealth folio during the 30% off for someone else. I wasn't sure if it would fit, but when I found that it did, I came back the next day to get one for myself. James recognised me, we had a pleasant chat and he gave me a fistbump as I left!! I'm not sure why the other reviews spoke negatively about James, it might be how he was in the past, but my experience with him is not anything like theirs. Keep it up James, you're doing great!!!
Projectnyan
Nice shop and great bags! James is a little soft-spoken but he's willing to help and answer all my questions without much hesitation. Just approach him! He helped me pick out a bag that suits my needs and even let me fill up the sample bag full of my stuff just to test it's capacity. This is way better than the staff from the previous shop I went to who told me I can't put things into their bags. 10/10 will be back again!
Haojie Zhuang
Used to love their bags, but their questionable lifetime warranty convinced me to go for other more reliable brands from now on. They refused to repair my bag, attributing the all over peeling of the bag's water-repellent layer to 'regular wear and tear', when it was obvious it was due to a substandard material they'd chosen to use.
Adrian Chiam
First day of using. This is the spire 2. Stitching is kind of weak. Now in the process of claiming warranty. Keep posted on the process!
Jaidev Sachdev
Completely unresponsive customer service, they don’t answer the phone and their website doesn’t work.
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