This is the worst Watson's location I have ever visited. I witnessed a manager, presumably named Jason, aggressively and publicly berating a promoter in a demeaning and disrespectful manner. His behavior was shockingly unprofessional and created an incredibly unpleasant shopping experience. It's appalling that Watson's allows such toxic and abusive conduct from their management.
I previously left a one-star rating, but it was deleted. This makes me wonder if they are trying to hide their guilt. I will be posting it again to ensure my experience is heard.
It's hard to believe that such behavior is tolerated in a professional environment.
Wanyi
5
The staff here were professional and proactive in helping customers, even late in the day when they must have been tired. One helped me find the right shelf when I was looking around; another checked the inventory when the size I needed wasn't displayed; and the cashier was very patient as I used cash vouchers and a game card. Thanks very much!
Zhen Meng
1
Very bad service. A female staff member with long fake lashes did not help despite being approached twice. This made us not proceed with buying the items we needed.
Kelly Lau
1
Very bad experience. I purchased several items from them in a short period of time recently because they had a promotion. I was disappointed when the salesperson asked me to pay separately to get more discounts. On my first visit, after completing payment at the counter, I received a few coupons. I used these for discounts on subsequent purchases. However, when I returned the next day, the staff asked me to pay my bill myself at an adjacent counter, but I didn't receive the expected discount. When I approached the counter to inquire about this, I was met with an unfriendly response from a middle-aged woman who refused to help me at all. Her customer service attitude is so poor that her name tag actually says 'Supervisor'? I hope the company can improve this employee's customer service.
Jo Oh
1
The male staff member at Watsons was not attentive at all. I told him during scanning that his POS screen wasn't even switched on, and I had no idea how much it was. He then switched it on. I passed him a voucher to offset my purchase, but he chucked it aside. When I checked the monitor and asked if he had scanned the voucher, he said yes, but he hadn't! Even though I bought over $250 worth of items, he didn't even pass me the card for further purchase discounts. He was not attentive or diligent in his work. I will not be going to Watsons Bugis anytime soon.
Ally Tan
4
There was one staff member with a long ponytail, immaculate makeup, and burgundy nails, working at the supplement section. Only she was helpful.
The rest of the staff (a Chinese lady and two middle-aged ladies) were not helpful at all. They did not even bother to help me look for the supplement before they told me it wasn't in stock.
Shirley Kan
5
My DIL wanted to replenish her Canmake Face powder. We went to a few Watsons stores, but they were all out of stock. Finally, when I was at the Bugis Junction store, I was so happy to see so much stock and decided to buy it as a surprise for my DIL. But it turned out to be the wrong one. I called and spoke to Kelli, who assured me that I could do the exchange and that she would call me to reserve the stock when it came. She did call, and I went back on Tuesday. Jessica was very kind and patiently explained the process. I am very happy with Kelli's follow-up and Jessica's help with the exchange. Well done to the 2 great staff at Bugis Junction! 😁
Nico Altamirano
5
Everyone in the pharmacy was very helpful and kind to me today! I wanted to buy an antifungal cream and was **assisted** very quickly and efficiently. Many **members** of staff were also there to **answer questions** when I was browsing the store. Totally recommended.
Nisa Nafiah
5
I went to Watsons to find a Japanese collagen that I happened to see online, and this lady, Suk Hui, from Principle Nutrition, approached me. She was super friendly. She explained to me about the product and informed me about the current promotion that Watsons was having. Only Watsons had this promotion. She also helped me through the payment and packed it into my reusable bag. I would just like to thank her because I felt so comfortable from the moment I stepped into the store. She guaranteed that I would not be disappointed with the product.
Bhagya Anjali
1
These people are selling fake Kirkland minoxidil on Lazada. Be aware! Make sure to do the bleach test and return immediately if you also get a fake minoxidil box.