Was served by Ivey Khoo at the counter today. Such a nice and friendly lady, recommend us on the lipsticks and the promotion going on. End up getting more than what we was intending to buy cause of the great promotion and service by her. Will definitely come back to her again!!!! Highly recommend!
katelin
5
was serve by a lady that day, didnt catch her name because its just a "promoter" label on her name badge. Must to say, her service is very good, patience & friendly!! her recommendations & service really make the whole purchasing experience a great one!! 🥰 got two lipsticks from her recos too! …
Nina
5
had a lovely experience shopping here with my mom. Caroline was very helpful with recommendations and information we were inquiring about. They also do engraving here! will come back again :)
Vicki
5
CL from Bugis Junction outlet - super friendly and damn helpful. Usually, when something is out of stock, I’ll just get a standard “it’s out of stock” and that’s it. But CL actually offered to check other outlets for me and even personally called to confirm stock. In the end, I managed to get what I wanted from another branch—all thanks to her! Really appreciate the extra effort, especially since it didn’t benefit her at all. Service like this deserves recognition🥹
Tabby Low
1
I have been standing in shop since 7:20pm , wanting to get something for my friend as a gift.
I have noticed that the only employee who’s in the shop is currently engaged with another customer who’s trying on their makeup products.
The employee has made a eye contact with us but did not make any follow up with us since the eye contact and till 7.50pm , i am still not served by her.
is a weekend , at least put 2 employee or at least get an employee who’s alert to the surrounding and attentive to each and every customer who steps in.
It is not very difficult to say “ give me a moment , will be there shortly “.
After that i went to Orchard ION Outlet, 10min my purchased gift is done.
Thanks for your service
JunShun Neo
5
Was attended by Ms Ivy on a Friday night. She was super helpful and friendly. Provided us with a lot of details and clarification on what we are looking for. As my partner is quite sensitive with her skin condition, she was able to make her comfortable. Really appreciate her help in this. Made our day better :)
Joycekcx -
5
Thank you so much CL for being so honest. I had been served by her for few times and she is so sweet and kind. Will definitely go back to purchase items because of her great service!
axist x
5
Bought lipstick as a gift and was helped by a very kind, sweet and helpful lady who helped with clarifications. She had a promoter badge but I think she said her name was CL. She even helped wrap the gift in a Christmas decoration. Wonderful service.
Aruna Nath
5
CL was really helpful in helping decide on a gift and very spontaneous on sharing about the products around the store, she is very kind and patient, thank you again CL
Rachel T
5
I got a lipstick engraved as a gift for my Mom. The staff were very helpful in advising me to pick a shade and emoji for the engraving, and was patient while I decided what to get. Great experience overall!