Zhang Wei Loon
Skechers Bugis Junction 5
I bought a pair of shoes here today. One of the employees was very patient, friendly, and helpful. Unfortunately, I didn't know his name. I will come again.
August 18, 2025
Shop Reviews
Read what shoppers say about stores at Bugis Junction.
3,628 reviews
Jie Jie
Skechers Bugis Junction 5
Excellent service from Wei Yan and the female staff at the cashier (didn't get her name)! They provided professional advice to help me get the right fit of shoes for jogging and running. Definitely recommend!!
August 18, 2025
Gregory Ignatius
Skechers Bugis Junction 5
The Skechers store at Bugis Junction, located on #02-18, offers an extensive collection of technologically-advanced footwear and apparel for running, walking, and training, including colourful and trendy footwear with interesting themes.
August 18, 2025
Joyce Chan
Skechers Bugis Junction 1
Lesson learned. NEVER, EVER buy in-store. By all means, go to the store to check out the shoes, but always buy online. There is no refund for in-store purchases, while online purchases enjoy free returns/refunds.
August 18, 2025
Chee Heng
Skechers Bugis Junction 5
I am really pleased and happy with one of the staff, IRSYAD—if I'm not wrong. He was so friendly and patient in guiding me to choose my first ever Skechers shoe. At the store, he even walked through with me around the store, showing me more stuff for customers like me.
August 18, 2025
Irfan Huzairie
Skechers Bugis Junction 5
Isyard made my experience at Skechers so easy. He was a very good salesperson. I highly recommend this outlet. He was very understanding of my needs and accommodating. Thank you so much, bro!
August 18, 2025
Dexter Yeo
Skechers Bugis Junction 1
I am utterly frustrated and disappointed with the appalling customer service at Skechers Bugis Junction. I tried calling the store more than 30 times over a period of two hours, and not once did anyone pick up the phone. The phone just rang endlessly. No voicemail, no redirection, no courtesy—just complete silence. I completely gave up after that. I don’t think any amount of excuses can justify treating your customers like that. Why bother listing a phone number if no one is going to answer it? Why spend so much on big advertising and flashy promotions if you can’t even manage the most basic level of customer service? I had a simple enquiry to make before heading down, and this complete lack of response shows a clear disregard for customers' time and convenience. It's unacceptable for a major retail brand to operate this way, especially in such a central location. I expected better from Skechers. Based on this experience, I’m now reconsidering whether to support a brand that can’t even be bothered to answer a phone call. Do better, Skechers. This is not how you treat customers.
August 18, 2025
Daniel Tan
Skechers Bugis Junction 5
Minnie from I-dle came here on June 18th! Really loved the experience that day.
August 18, 2025
The food, as expected from a CBTL chain, was consistent and couldn’t be faulted. I’ve always been a fan of CBTL, which made it all the more disappointing to encounter such poor cleanliness at this particular outlet. The chairs were sticky, sugar was scattered on the floor and chair, and the tables were wet and covered in crumbs—we had to move three times before settling at a table we cleaned ourselves (and yes, we cleaned all three of their tables for them). What was even more surprising was the strict enforcement of a policy allowing only two people per table, even though the café was at least 60% empty. While I understand the rule, a bit of flexibility would have made the experience more pleasant, especially when space clearly wasn’t an issue. To be fair, the staff were polite and helpful during ordering and when we requested to move tables. This suggests the issue lies more with management policies than with the staff themselves. Still, it’s ironic that there was so much focus on enforcing seating rules, yet such little attention given to maintaining basic cleanliness.
August 18, 2025
1
I had an absolutely terrible experience at Coffee Bean & Tea Leaf Bugis. On Sunday at 3 pm, a male staff member approached me in the most rude and unprofessional manner. I was simply packing my bags and had an unopened outside drink in front of me — which I wasn't even planning to open — but he aggressively told me to stop drinking outside drinks. I wasn't drinking it at all! This is completely unjustified. His attitude was completely unacceptable, and he needs better training on how to interact with customers. To make matters worse, the store itself was in a disgusting state. The tables were filthy, uncleaned, and the overall environment was messy and uninviting. It's beyond me how a place that calls itself a café can operate in such a dirty and disorganized manner. I will never return to this location, and I highly recommend others avoid this place until management addresses both the appalling customer service and the terrible cleanliness.
August 18, 2025
Service was fast and friendly. Not sure why the low score. I had the Chendol ice blended. Even though I was stuffed from lunch and dessert, I had to try it. If you get this, I would suggest having it without espresso. Chendol and espresso don't mix in my opinion.
August 18, 2025
Huang Xiong
The Coffee Bean and Tea Leaf - Bugis Junction 4
Conveniently located in central Singapore, this is one of the best places for friends to meet up, with nice food, good service, and plenty of seats. Do avoid peak hours, though, as there might not be seats available. There are too many coffee lovers.
August 18, 2025
Ordered vanilla cold brew and the chocolate cake. I'm not sure if it's an issue with this specific outlet or if they changed the recipe, but the vanilla cold brew didn't taste of coffee at all. I gave feedback to the team that their vanilla cold brew coffee was bland, even before I mixed it up. They remade it three times, and supposedly the last batch was "a new brew." The barista pre-mixed it for us, and instead of tasting coffee, there was NO coffee taste at all; instead, it was just diabetic sweet. I might as well be drinking syrup straight out of a bottle. While the barista we spoke to was okay, the male manager we initially ordered from was rude and irritated because their app had issues and we needed to reload to log our points. The chocolate cake was very dry and crumbly; it felt like it had been out for hours or even a few days. So far, only this outlet has had such poor quality coffee and cake. It's a coffee establishment, so how did they even screw up the coffee?
August 18, 2025
Manager Anna is knowledgeable and courteous. Highly recommended for a good customer service award. Cakes and matcha latte are delicious.
August 18, 2025
Nice renovation. It's been a long time since I last visited Bugis Junction. The open concept and different style seating are very creative. A good place for coffee and chilling out. However, the waiting time for my order on a Monday at 4 pm, with a small crowd, took more than 10 minutes. This is something I find very ridiculous. Service is too slow in that regard. They should greatly improve on this aspect. I'm not the only one who finds them slow; the customers who ordered before me also felt the same way.
August 18, 2025
1
Had a really bad service experience on Good Friday. It was peak hour, and many students were studying and exceeding the "very strict" 60-minute dine-in time limit. I had to wait for a table for quite a while. As the students slowly left for dinner, many more visible seats became available. A female staff member came and asked for our receipt to check the time I ordered, reminding us of the 60-minute dine-in limit and implying we should leave. This was despite a student who had been beside our table the entire time with his materials, and who had been there since I sat. This 60-minute dine-in rule is enforced selectively and only at your staff’s convenience.
August 18, 2025
Stopped here recently with friends. Ordered some drinks and a cheesecake to share. The ambiance is okay, but with lots of patrons walking all around and outside the cafe, it's hard to have privacy here. Drinks are normal, not particularly bad or tastier than other Coffee Bean cafes.
August 18, 2025
Despite being understaffed, the staff member who served me was very helpful and attentive when I asked about dairy-free options. She made sure to explain the potential dairy content in their products and what I should order if I was allergic or had lactose intolerance. Good service and hardworking staff.
August 18, 2025
4
We came here in the morning around 7:50 AM. The air conditioning in the mall didn't seem to be on, making it quite warm, even after breakfast. We came here and saw a breakfast deal for two for only $10+, so we decided to give it a shot. The breakfast portions were good, and the Spanish latte was sooooo tasty! I really meant it. The price was worth the value, and I would recommend this to everyone. It's a healthy breakfast option that isn't expensive and is better than most hawker food.
August 18, 2025
1
Wanted to visit Coffee Bean at Bugis Junction for coffee after lunch. I was carrying a large cup of Koi, and staff stopped me from entering, saying that no outside drinks are allowed. I promised not to drink my own drink, but was still denied entry. The restaurant was almost empty at that time. I told her that she was losing business, but she still denied my entry, saying that my drink might contaminate their food.
August 18, 2025