I was rather surprised that the waiters of this outlet were very service-oriented. The Chinese waiter who showed us to our seat told us not to hesitate to look for them if we had any issues. Later, after we finished our ice cream, another male waiter of foreign origin came to chat with us to make sure everything was all right. Although it could also have been a subtle signal to remind us to get on our way, given the short queue outside. This outlet also has a limited seating capacity compared to other places like Tampines. Overall, we felt very welcomed. This might be the best outlet so far in terms of service. 23 May 25
August 18, 2025
Great ambience with friendly staff. We celebrated my boy's birthday and had a sumptuous dinner there. The waiter was kind enough to serve a hot drink when we felt cold. Thumbs up for their service!
August 18, 2025
I had a wonderful dining experience at Swensen’s Bugis! The staff were incredibly warm and attentive, creating a welcoming atmosphere from the moment we walked in. Service was prompt and professional, even during peak hours.
The food was delicious—generous portions, well-prepared, and consistent with the Swensen’s standard. The fish & chips were crispy and flavorful, and the baked rice was comfort food at its best. Of course, we couldn’t leave without dessert—the signature Earthquake sundae was a hit!
The restaurant was clean, well-lit, and spacious, making it perfect for both family outings and casual hangouts with friends. I really appreciate how they maintain quality at the Bugis branch.
August 18, 2025
Favourite ice cream and food, then and now. Pastas, fish, chicken, and meat dishes. You need to use a tablet to order, but you can still place your order with staff.
August 18, 2025
Exceptional service by Clement! He was super friendly to everyone and very helpful. Would love to come back again just for him! He makes everyone feel super welcome. Food was great! Black pepper spaghetti was flavourful and just like years ago.
August 18, 2025
Not too bad overall.
My tenderloin was forgotten, and everyone at my table finished their meal.
Had to remind a few times for a few things, but it's okay.
Ice cream remains good as before.
August 18, 2025
I recently visited Swensen's for the first time at this particular outlet, and while it wasn't the most outstanding meal, it had its highlights. One thing that stood out was the sheer variety of options on the menu—there's definitely something for everyone.
I tried the salmon, which, unfortunately, was a bit on the dry side. It lacked the juiciness and tenderness I was hoping for. However, the spaghetti was a pleasant surprise—perfectly cooked with a great balance of flavors.
August 18, 2025
The branch manager (the fatter of the two and wearing a red tie) was most unhelpful from the main entrance to the table! He gave one-word answers and always moved away before we could seek clarification. The rest of the staff were good, especially the other gentleman in glasses. He was courteous.
August 18, 2025
Good hospitality and good customer service skills! Manager Raudah is so friendly and nice! She even recommended us their savoury waffles as their classic waffles had finished. We love it! Thank you, Manager Raudah and Swensen's team!
August 18, 2025
Ordered apple crumble and a coit tower. We waited 10 minutes for food, and at the thirty-minute mark, the waiter (a young boy with short hair) said, "Lots of people are queuing outside."
We also waited outside in a queue for our food to be served. Even Toast Box has a 45-minute grace period during peak hours.
Why not just tell me before I enter that food would be served after 10 minutes, and that I'd have to leave after another 20 minutes?
The apple crumble did not have a good texture, but a more senior, middle-aged server kindly cautioned us about the heat and splatter.
Please train your young waiter.
Overall, it was very noisy. Children were screaming. I will not return on a weekend.
August 18, 2025
Food was superb. Fresh and tantalizing. The pasta tasted so good! The mango lychee was so refreshing on this hot weather. It's not too sweet, and it's just awesome. Loved the cheese sticks too!
All the staff here were very observant, friendly, and professional. I'd like to compliment the staff, Rifqah and Shahid, for their warm and welcoming service. I don't usually dine out alone, but they really made me feel comfortable and at home. Their hospitality truly made my experience special. Thank you!
The place was really neat and clean too! Everything was so organized; plates and cutlery were quickly cleared. It's peaceful and cozy with smiling staff all around. I would surely come back and do recommend this place!
August 18, 2025
Had a meal at Swensen’s and ordered Fish and Chips, Breaded Chicken, and Baked Rice. All the dishes were well prepared and were enjoyable. The fish and chicken were crispy on the outside and tender on the inside. The sides complemented the meal nicely. The ice cream was a perfect way to end the meal, rich and satisfying as always. The only downside was the service, as it was a little hard to get the staff’s attention.
August 18, 2025
I don’t usually eat at Swensen’s, but it was my birthday and I had some vouchers to use, so why not! We were greeted by a really friendly staff member who attended to us warmly, which made for a great start.
My family and I weren’t sure what to order, so we all ended up getting burgers (different types) since they looked more interesting compared to the usual Western fare, such as chicken chop, which is found everywhere. The burgers were delicious, but I do have one gripe: they were served on a “mini wood chopping board.” It made eating a bit of a mess, with fries spilling onto the table as I cut into the burger. It was too tall to eat with my hands, so cutting was the only option.
The highlight for me was the chilli crab bowl—it was absolutely awesome! The sauce was rich, flavourful, and perfectly made. My family and I devoured it in no time.
Honestly, I’d probably only come back for special occasions or if there’s an interesting limited-time menu. Their regular menu feels a bit too mainstream and doesn’t tempt me much.
August 18, 2025
Customer service was good here, although there seemed to be a lack of staff. Note that this Monster Curry outlet does not have pizza and other exotic menu items. Tried the fish burger for the first time, and the fish was very big, crispy, and hot. Recommended!
August 18, 2025
I had lunch here 2 weeks ago. The food is nice, and the seats are very comfortable. They helped give a separate mini curry (small round container in the picture below) to taste the curry at its original spicy level, as I ordered less spicy. However, I was quite disappointed with the egg, as it was only a fried egg (dry) and not the usual half-fried, half-saucy type.
August 18, 2025
Great service, however, when we visited at 1 PM on Saturday, many dishes, like all the pastas and all the desserts, were already sold out. The food arrived fast and was flavourful, with large portion sizes and good value for money. The kids meal was a hit too.
August 18, 2025
Great food, good prices, huge servings—would definitely go back! I wouldn't go hotter than level 2 or 3 🥵
August 18, 2025
I tried Super 20, and it was seriously spicy for me. I'm not going to try further, as I heard there's "devil pepper" in Super 50. The food is nice, and the staff are wonderful and friendly. The curry is smooth and spicy. The rice is nicely done. The portion is filling for a guy, so I'm pretty sure you will be able to eat it. The toast is SUPER AWESOME! If you're looking for dessert, you must surely try it. You will never be disappointed.
August 18, 2025
Really good food! The chicken katsu curry was amazing, authentic Japanese style.
August 18, 2025
A cockroach 🪳 was on the table, running freely. After informing a male waiter, he called his supervisor, who acknowledged the issue, but then nothing else happened! The cockroach was not removed; they just let it run around right next to me. After asking the male waiter if he would remove it, the simple answer was, "Oh no, I need to clean this entire area!" So I asked if he wasn't going to remove the cockroach while I am eating and drinking. Only after that did he remove the cockroach.
Sorry but no sorry.
August 18, 2025