manori mahagamage
Glimpse 1
The quality of the glass frame is not good.it has rusted afer few uses. Spend some more dollers and go for ray ban. They even asked me to spend another $80 to get replacement.
August 19, 2025
Shop Reviews
Read what shoppers say about stores at Bugis Junction.
3,628 reviews
Laura Officer
Glimpse 5
Read about them online as a great option for reasonable prices and fast service. They were not wrong. We got fantastic service. Great pricing and fast too. Really impressed with the range of choices. Lovely staff as well. Definitely a 5 star place.
August 19, 2025
Vin G
Glimpse 1
Didn't really solve the problem even after spending many hundred dollars on it's so called "better" frame & a pair of it's so called "top brand" pair of lenses. Had to revert back to my good ol' pair of trusted & cheap reading glasses which has better readibility than this pair of "rubbish". It's so mind-boggling! Don't really trust this co anymore & it's products in terms of it's quality, professionalism (skills & certification) & it's way of not ultimately making things right for it's customers no matter what it takes! What a waste of time & esp. $$$! 👎👎
August 19, 2025
A S
Glimpse 1
I have just visited this branch in Bugis. Having made many pair of glasses from them in the past, it had always been very natural for me to re-visit them on my twice yearly holidays to Singapore.( my birth country). As usual, I made one pair of prescription sunglass and a mid range reading glass. Collected them, no problem. Very happy. After just 3 weeks of owning that pair of sunglass, there was a huge scratch on the tint. By then, I was already booked on a one month holiday to Bangkok which means I can’t rectify the problem until I return which was yesterday 22/03/24. In 23/03, I took it to the usual branch in Bugis and explained why I could not come earlier even though the fault was discovered one month ago. The reception I received was frosty to say the least. Not once has this lady step away from her position when I entered till another ‘western’ couple came in. I have this intention to make another pair of sunglasses but with yellow tinted lens. I enquire if ‘polarised’ could be added to a prescription. Either her English was not good or I’ve got hearing problems, a simple sentence of ‘ we are unable to add polarised lens onto prescription sunglasses ‘ would have cleared my enquiry. However, it took more than 8-10 sentences to make me understand what she was trying to tell me. That was also not the problem as of past experience with this branch, good service was never missing. I was really patient, however, I could sense the frustration she was having like I was some kind of idiot. I entertained myself trying on sunglasses, walking back to her ‘stuck’ position, enquiring about other sunglasses and lenses. During this time, another young’western’ couple walked in. By the wave of a miracle wand, she suddenly became so friendly, smiling at this couple. I have come to realised that she was only rude to ‘Local looking’ customers. Thinking I’m a Singaporean, she was rude to me. Actually, she cannot be more wrong. I am a returning customer from overseas. I’ve written good reviews on Glimpse before. This one staff on this fateful morning had dispel my beliefs in this company. I am happy to go somewhere else to spend my money. See attached picture of the lady. Hopefully, she has in-attached herself from her position and start working like a sales personnel. She is being paid to do a job and sad to say, she’s not done it. One week from today, I would be collecting my ‘scratched’ sunglass, would I see her again. I hope not, but, if I do, I hope she would pull her finger out to do what she’s been paid to do. Not to chase returning customers away.
August 19, 2025
HUDA
Glimpse 5
Had a lovely experience shopping for glasses here, staff was patient and really helpful…assisted me with all my concerns and help me in finding the frame that I wanted! I felt really comfortable shopping, if you’re looking for reading glasses this is the place to go (don’t let all the reviews stop you) can’t expect a ray-ban quality here for the price u are paying of course; expectations need to be managed accordingly…
August 19, 2025
Kang Jun . E
Glimpse 5
Simply forgotten to ask for the staff's name, but her service is top notch. Walked in around 8:20pm, 3rd June (Saturday). A young lady in blue sweater, with brown hair and not wearing any glasses (Hopefully a superior notice this review for complement). Requested her assistance to adjust the nose pads of the glassses which I've gotten from Glimpse (obviously), and she totally nailed it! Perfectly sovled the issue in no time with professionalism! She even went on to tighten the screw for the frame (temple corners which some refers to hinges of the frame) when she realised they were loose, which could be uncomfotable for wearers. (I didn't even realise I needed it! That's how professional she is.)
August 19, 2025
YOLO Do It OK
Glimpse 1
Worst experience and worst product quality. I recently had a highly disappointing experience with this glasses shop. The product I purchased was defective, and to my surprise, the store did not have a replacement or a new item to offer. Instead, I was asked to return for a replacement, only to be offered another scratched display set from a different outlet. This entire process wasted my time and effort, as I had to make trips with no satisfactory resolution. What’s even more concerning is that they sell display sets to customers, which is something I have never encountered before in any professional retail environment. This practice, combined with the lack of proper after-sales support, raises serious concerns about the quality of their products and services. Unfortunately, based on this experience, I cannot recommend this shop to others.
August 19, 2025
Collin Chan
Glimpse 5
Jing Li has consistently been professional, friendly, and patient throughout my many purchases at Glimpse @ Bugis. I usually wouldn’t opt for an eye check before buying new glasses, but Jing Li encouraged me to take advantage of the complimentary eye exam since it had been a while. During the check, she detected a potential issue and advised me to seek medical attention before proceeding with my new purchase. Thanks to her attentiveness and care, I was later diagnosed with cataract. I’ve since completed my eye surgery and returned today to get my new specs—from Jing Li, of course. Thank you, Jing Li and Glimpse, for your exceptional service and genuine care!
August 19, 2025
Charlotte D
Glimpse 5
Great service, highly recommend! I bought a pair of glasses from this shop. Unfortunately, the first correction wasn’t quite right. But when I came back with my previous prescription and explained the issue, they were super helpful and immediately offered to replace the lenses without any problem. They even suggested that I try them at home and come back if they still didn’t feel right. Very professional and kind – excellent service!
August 19, 2025
Jiunnhaur82
YSL Beauté BHG Bugis 1
It's terrible. No one serves. You can close the store.
August 19, 2025
Nho Nho
YSL Beauté BHG Bugis 1
I want to know why when my wife and I wear normal clothes to the store, the employees don't welcome us and look down on us? I really want to know why, is it possible that if you dress simply, you will be considered as not having money to buy things?
August 19, 2025
1
The service is not very good. To be honest, no one greeted us when we entered the store. After we selected the products, no one responded. We called several times before someone responded to us. Their attitude was not very good. It was around 6.10-6.40 pm on May 3rd. I don't know why. Did they look down on us? If this is the case, it would be better to mark the net worth before entering.
August 19, 2025
Derrick Lee
YSL Beauté BHG Bugis 1
Nobody inside
August 19, 2025
Jips
YSL Beauté BHG Bugis 5
Thank you Ivy for ur awesome service, will return again to this outlet for the next purchase of Libre edp.
August 19, 2025
Rachel T
YSL Beauté BHG Bugis 5
I got a lipstick engraved as a gift for my Mom. The staff were very helpful in advising me to pick a shade and emoji for the engraving, and was patient while I decided what to get. Great experience overall!
August 19, 2025
BTS ARMY 4ever
YSL Beauté BHG Bugis 5
Was served by Ivey Khoo at the counter today. Such a nice and friendly lady, recommend us on the lipsticks and the promotion going on. End up getting more than what we was intending to buy cause of the great promotion and service by her. Will definitely come back to her again!!!! Highly recommend!
August 19, 2025
katelin
YSL Beauté BHG Bugis 5
was serve by a lady that day, didnt catch her name because its just a "promoter" label on her name badge. Must to say, her service is very good, patience & friendly!! her recommendations & service really make the whole purchasing experience a great one!! 🥰 got two lipsticks from her recos too! …
August 19, 2025
Tabby Low
YSL Beauté BHG Bugis 1
I have been standing in shop since 7:20pm , wanting to get something for my friend as a gift. I have noticed that the only employee who’s in the shop is currently engaged with another customer who’s trying on their makeup products. The employee has made a eye contact with us but did not make any follow up with us since the eye contact and till 7.50pm , i am still not served by her. is a weekend , at least put 2 employee or at least get an employee who’s alert to the surrounding and attentive to each and every customer who steps in. It is not very difficult to say “ give me a moment , will be there shortly “. After that i went to Orchard ION Outlet, 10min my purchased gift is done. Thanks for your service
August 19, 2025
Nina
YSL Beauté BHG Bugis 5
had a lovely experience shopping here with my mom. Caroline was very helpful with recommendations and information we were inquiring about. They also do engraving here! will come back again :)
August 19, 2025
axist x
YSL Beauté BHG Bugis 5
Bought lipstick as a gift and was helped by a very kind, sweet and helpful lady who helped with clarifications. She had a promoter badge but I think she said her name was CL. She even helped wrap the gift in a Christmas decoration. Wonderful service.
August 19, 2025