Glimpse

This shop is only selling products instead of services, the staff showing impatient attitude when doing eye test for me after I request.

Worst experience and worst product quality. I recently had a highly disappointing experience with this glasses shop. The product I purchased was defective, and to my surprise, the store did not have a replacement or a new item to offer. Instead, I was asked to return for a replacement, only to be offered another scratched display set from a different outlet. This entire process wasted my time and effort, as I had to make trips with no satisfactory resolution. What’s even more concerning is that they sell display sets to customers, which is something I have never encountered before in any professional retail environment. This practice, combined with the lack of proper after-sales support, raises serious concerns about the quality of their products and services. Unfortunately, based on this experience, I cannot recommend this shop to others.

I have just visited this branch in Bugis. Having made many pair of glasses from them in the past, it had always been very natural for me to re-visit them on my twice yearly holidays to Singapore.( my birth country). As usual, I made one pair of prescription sunglass and a mid range reading glass. Collected them, no problem. Very happy. After just 3 weeks of owning that pair of sunglass, there was a huge scratch on the tint. By then, I was already booked on a one month holiday to Bangkok which means I can’t rectify the problem until I return which was yesterday 22/03/24. In 23/03, I took it to the usual branch in Bugis and explained why I could not come earlier even though the fault was discovered one month ago. The reception I received was frosty to say the least. Not once has this lady step away from her position when I entered till another ‘western’ couple came in. I have this intention to make another pair of sunglasses but with yellow tinted lens. I enquire if ‘polarised’ could be added to a prescription. Either her English was not good or I’ve got hearing problems, a simple sentence of ‘ we are unable to add polarised lens onto prescription sunglasses ‘ would have cleared my enquiry. However, it took more than 8-10 sentences to make me understand what she was trying to tell me. That was also not the problem as of past experience with this branch, good service was never missing. I was really patient, however, I could sense the frustration she was having like I was some kind of idiot. I entertained myself trying on sunglasses, walking back to her ‘stuck’ position, enquiring about other sunglasses and lenses. During this time, another young’western’ couple walked in. By the wave of a miracle wand, she suddenly became so friendly, smiling at this couple. I have come to realised that she was only rude to ‘Local looking’ customers. Thinking I’m a Singaporean, she was rude to me. Actually, she cannot be more wrong. I am a returning customer from overseas. I’ve written good reviews on Glimpse before. This one staff on this fateful morning had dispel my beliefs in this company. I am happy to go somewhere else to spend my money. See attached picture of the lady. Hopefully, she has in-attached herself from her position and start working like a sales personnel. She is being paid to do a job and sad to say, she’s not done it. One week from today, I would be collecting my ‘scratched’ sunglass, would I see her again. I hope not, but, if I do, I hope she would pull her finger out to do what she’s been paid to do. Not to chase returning customers away.

Didn't really solve the problem even after spending many hundred dollars on it's so called "better" frame & a pair of it's so called "top brand" pair of lenses. Had to revert back to my good ol' pair of trusted & cheap reading glasses which has better readibility than this pair of "rubbish". It's so mind-boggling! Don't really trust this co anymore & it's products in terms of it's quality, professionalism (skills & certification) & it's way of not ultimately making things right for it's customers no matter what it takes! What a waste of time & esp. $$$! 👎👎

The quality of the glass frame is not good.it has rusted afer few uses. Spend some more dollers and go for ray ban. They even asked me to spend another $80 to get replacement.

Great variety of choices, but very unprofessional services. Unwillingly to help to do proper eye test.

Here are a few options, keeping the changes minimal: **Option 1 (Slightly more formal):** "This shop only sells products, not services. The staff showed an impatient attitude when performing an eye test for me after I requested it." **Option 2 (More concise):** "This shop only sells products, not services. The staff showed an impatient attitude during my eye test, after I made a request." **Option 3 (Very minimal change, addressing core grammar):** "This shop only sells products instead of services. The staff showed an impatient attitude when doing an eye test for me after I requested." I'd lean towards **Option 2** for the best balance of conciseness and clarity while staying very close to the original. **Chosen Edit (based on Option 2):** "This shop only sells products, not services. The staff showed an impatient attitude during my eye test, after I made a request."

Great variety of choices, but very unprofessional services. Unwilling to help with a proper eye test.

The quality of the glasses frame is not good. It has rusted after a few uses. Spend some more dollars and go for Ray-Ban. They even asked me to spend another $80 to get a replacement.

It didn't really solve the problem even after spending hundreds of dollars on its so-called "better" frame and a pair of its so-called "top brand" lenses. I had to revert to my good old pair of trusted and cheap reading glasses, which have better readability than this pair of "rubbish." It's so mind-boggling! I don't really trust this company anymore, nor its products, in terms of its quality, professionalism (skills and certification), and its inability to ultimately make things right for its customers, no matter what it takes! What a waste of time and especially $$$! 👎👎

I have just visited this branch in Bugis. Having made many pairs of glasses from them in the past, it has always been very natural for me to revisit them on my twice-yearly holidays to Singapore (my birth country). As usual, I purchased one pair of prescription sunglasses and a mid-range pair of reading glasses. I collected them, no problem. I was very happy. After just 3 weeks of owning that pair of sunglasses, there was a huge scratch on the tint. By then, I was already booked on a one-month holiday to Bangkok, which meant I couldn't rectify the problem until my return, which was yesterday, March 22, 2024. On March 23rd, I took it to the usual branch in Bugis and explained why I couldn't come earlier, even though the fault was discovered a month ago. The reception I received was frosty, to say the least. Not once did this lady step away from her position when I entered, until another 'Western' couple came in. I had the intention to make another pair of sunglasses, but with yellow-tinted lenses. I enquired if polarised lenses could be added to a prescription. Either her English was not good or I had hearing problems; a simple sentence of, "We are unable to add polarised lenses onto prescription sunglasses," would have cleared my enquiry. However, it took more than 8-10 sentences to make me understand what she was trying to tell me. That was also not the problem, as in past experience with this branch, good service was never lacking. I was really patient; however, I could sense the frustration she was having, as if I were some kind of idiot. I entertained myself trying on sunglasses, walking back to her 'stuck' position, enquiring about other sunglasses and lenses. During this time, another young 'Western' couple walked in. As if by the wave of a miracle wand, she suddenly became so friendly, smiling at this couple. I have come to realise that she was only rude to 'local-looking' customers. Thinking I was Singaporean, she was rude to me. Actually, she could not be more wrong. I am a returning customer from overseas. I've written good reviews on Glimpse before. This one staff member on this fateful morning has dispelled my belief in this company. I am happy to go somewhere else to spend my money. See attached picture of the lady. Hopefully, she has unattached herself from her position and starts working like a salesperson. She is being paid to do a job and, sad to say, she hasn't done it. One week from today, I will be collecting my 'scratched' sunglasses. Will I see her again? I hope not, but if I do, I hope she pulls her finger out to do what she's been paid to do, and not to chase returning customers away.

Worst experience, worst product quality. I recently had a highly disappointing experience with this glasses shop. The product I purchased was defective, and to my surprise, the store did not have a replacement or a new item to offer. Instead, I was asked to return for a replacement, only to be offered another scratched display set from a different outlet. This entire process wasted my time and effort, as I had to make trips with no satisfactory resolution. What’s even more concerning is that they sell display sets to customers, which is something I have never encountered before in any professional retail environment. This practice, combined with the lack of proper after-sales support, raises serious concerns about the quality of their products and services. Unfortunately, based on this experience, I cannot recommend this shop to others.