Be Let
1
This shop is only selling products instead of services, the staff showing impatient attitude when doing eye test for me after I request.
Rating Summary
3.4
30 reviews
5 87%
4 93%
3 100%
2 93%
1 87%
Reviews for Glimpse
Xoo Ma
1
Great variety of choices, but very unprofessional services. Unwillingly to help to do proper eye test.
Anna Vy
5
Thanks so much Jing Li for your help .I'm happy with my new spec.....5 🌟 for her service..... will come back .... …
Eliane Tan
5
Best services ever!!! I like their service attitude, I will recommend my family and friends to here to buy the spec
Quynh Vo
5
The lady there was very courteous and nice when I bought my spectacles just now👧🏻🤗Enjoyed the great deal as well ! …
CringeName
5
The store clerk was incredibly nice and very understanding and it took less than 20 minutes to get my new glasses
manori mahagamage
1
The quality of the glass frame is not good.it has rusted afer few uses. Spend some more dollers and go for ray ban. They even asked me to spend another $80 to get replacement.
Laura Officer
5
Read about them online as a great option for reasonable prices and fast service. They were not wrong. We got fantastic service. Great pricing and fast too. Really impressed with the range of choices. Lovely staff as well. Definitely a 5 star place.
Vin G
1
Didn't really solve the problem even after spending many hundred dollars on it's so called "better" frame & a pair of it's so called "top brand" pair of lenses. Had to revert back to my good ol' pair of trusted & cheap reading glasses which has better readibility than this pair of "rubbish". It's so mind-boggling! Don't really trust this co anymore & it's products in terms of it's quality, professionalism (skills & certification) & it's way of not ultimately making things right for it's customers no matter what it takes! What a waste of time & esp. $$$! 👎👎
A S
1
I have just visited this branch in Bugis. Having made many pair of glasses from them in the past, it had always been very natural for me to re-visit them on my twice yearly holidays to Singapore.( my birth country). As usual, I made one pair of prescription sunglass and a mid range reading glass. Collected them, no problem. Very happy. After just 3 weeks of owning that pair of sunglass, there was a huge scratch on the tint. By then, I was already booked on a one month holiday to Bangkok which means I can’t rectify the problem until I return which was yesterday 22/03/24. In 23/03, I took it to the usual branch in Bugis and explained why I could not come earlier even though the fault was discovered one month ago. The reception I received was frosty to say the least. Not once has this lady step away from her position when I entered till another ‘western’ couple came in. I have this intention to make another pair of sunglasses but with yellow tinted lens. I enquire if ‘polarised’ could be added to a prescription. Either her English was not good or I’ve got hearing problems, a simple sentence of ‘ we are unable to add polarised lens onto prescription sunglasses ‘ would have cleared my enquiry. However, it took more than 8-10 sentences to make me understand what she was trying to tell me. That was also not the problem as of past experience with this branch, good service was never missing. I was really patient, however, I could sense the frustration she was having like I was some kind of idiot. I entertained myself trying on sunglasses, walking back to her ‘stuck’ position, enquiring about other sunglasses and lenses. During this time, another young’western’ couple walked in. By the wave of a miracle wand, she suddenly became so friendly, smiling at this couple. I have come to realised that she was only rude to ‘Local looking’ customers. Thinking I’m a Singaporean, she was rude to me. Actually, she cannot be more wrong. I am a returning customer from overseas. I’ve written good reviews on Glimpse before. This one staff on this fateful morning had dispel my beliefs in this company. I am happy to go somewhere else to spend my money. See attached picture of the lady. Hopefully, she has in-attached herself from her position and start working like a sales personnel. She is being paid to do a job and sad to say, she’s not done it. One week from today, I would be collecting my ‘scratched’ sunglass, would I see her again. I hope not, but, if I do, I hope she would pull her finger out to do what she’s been paid to do. Not to chase returning customers away.
Previous Next
Showing 1 to 10 of 30 results