The store clerk was incredibly nice and very understanding, and it took less than 20 minutes to get my new glasses.
Manori Mahagan
1
The quality of the glasses frame is not good. It has rusted after a few uses. Spend some more dollars and go for Ray-Ban. They even asked me to spend another $80 to get a replacement.
Laura Ooi
5
I read about them online as a great option for reasonable prices and fast service. They were not wrong. We got fantastic service. The pricing was great, and it was fast too. I was really impressed with the range of choices. The staff was lovely as well. It's definitely a 5-star place.
Vin Goh
1
It didn't really solve the problem even after spending hundreds of dollars on its so-called "better" frame and a pair of its so-called "top brand" lenses. I had to revert to my good old pair of trusted and cheap reading glasses, which have better readability than this pair of "rubbish." It's so mind-boggling! I don't really trust this company anymore, nor its products, in terms of its quality, professionalism (skills and certification), and its inability to ultimately make things right for its customers, no matter what it takes! What a waste of time and especially $$$! đź‘Žđź‘Ž
Ann Soh
1
I have just visited this branch in Bugis.
Having made many pairs of glasses from them in the past, it has always been very natural for me to revisit them on my twice-yearly holidays to Singapore (my birth country).
As usual, I purchased one pair of prescription sunglasses and a mid-range pair of reading glasses.
I collected them, no problem.
I was very happy.
After just 3 weeks of owning that pair of sunglasses, there was a huge scratch on the tint. By then, I was already booked on a one-month holiday to Bangkok, which meant I couldn't rectify the problem until my return, which was yesterday, March 22, 2024.
On March 23rd, I took it to the usual branch in Bugis and explained why I couldn't come earlier, even though the fault was discovered a month ago.
The reception I received was frosty, to say the least.
Not once did this lady step away from her position when I entered, until another 'Western' couple came in.
I had the intention to make another pair of sunglasses, but with yellow-tinted lenses.
I enquired if polarised lenses could be added to a prescription.
Either her English was not good or I had hearing problems; a simple sentence of, "We are unable to add polarised lenses onto prescription sunglasses," would have cleared my enquiry.
However, it took more than 8-10 sentences to make me understand what she was trying to tell me.
That was also not the problem, as in past experience with this branch, good service was never lacking.
I was really patient; however, I could sense the frustration she was having, as if I were some kind of idiot.
I entertained myself trying on sunglasses, walking back to her 'stuck' position, enquiring about other sunglasses and lenses.
During this time, another young 'Western' couple walked in.
As if by the wave of a miracle wand, she suddenly became so friendly, smiling at this couple.
I have come to realise that she was only rude to 'local-looking' customers.
Thinking I was Singaporean, she was rude to me.
Actually, she could not be more wrong.
I am a returning customer from overseas.
I've written good reviews on Glimpse before.
This one staff member on this fateful morning has dispelled my belief in this company.
I am happy to go somewhere else to spend my money.
See attached picture of the lady. Hopefully, she has unattached herself from her position and starts working like a salesperson.
She is being paid to do a job and, sad to say, she hasn't done it.
One week from today, I will be collecting my 'scratched' sunglasses. Will I see her again? I hope not, but if I do, I hope she pulls her finger out to do what she's been paid to do, and not to chase returning customers away.
Haida
5
I had a lovely experience shopping for glasses here. The staff was patient and really helpful, assisting me with all my concerns and helping me find the frame that I wanted. I felt really comfortable shopping. If you’re looking for reading glasses, this is the place to go (don’t let all the reviews stop you). You can’t expect Ray-Ban quality here for the price you are paying, of course; expectations need to be managed accordingly.
Kang Jun Yi
5
I simply forgot to ask for the staff's name, but her service was top-notch. I walked in around 8:20 PM on June 3rd (Saturday). A young lady in a blue sweater, with brown hair and not wearing glasses. (Hopefully, a superior notices this review for a compliment.) I requested her assistance to adjust the nose pads of the glasses which I had gotten from Glimpse (obviously), and she totally nailed it! She perfectly solved the issue in no time with professionalism! She even went on to tighten the screws on the frame (specifically the temple corners, which some refer to as hinges) when she realised they were loose, which could be uncomfortable for wearers. (I didn't even realise I needed them! That's how professional she is.)
Yolo Can
1
Worst experience, worst product quality.
I recently had a highly disappointing experience with this glasses shop. The product I purchased was defective, and to my surprise, the store did not have a replacement or a new item to offer. Instead, I was asked to return for a replacement, only to be offered another scratched display set from a different outlet. This entire process wasted my time and effort, as I had to make trips with no satisfactory resolution. What’s even more concerning is that they sell display sets to customers, which is something I have never encountered before in any professional retail environment. This practice, combined with the lack of proper after-sales support, raises serious concerns about the quality of their products and services. Unfortunately, based on this experience, I cannot recommend this shop to others.
Colin Chan
5
Jing Li has consistently been professional, friendly, and patient throughout my many purchases at Glimpse @ Bugis.
I usually wouldn’t opt for an eye check before buying new glasses, but Jing Li encouraged me to take advantage of the complimentary eye exam since it had been a while.
During the check, she detected a potential issue and advised me to seek medical attention before proceeding with my new purchase. Thanks to her attentiveness and care, I was later diagnosed with a cataract.
I’ve since completed my eye surgery and returned today to get my new specs—from Jing Li, of course.
Thank you, Jing Li and Glimpse, for your exceptional service and genuine care!
Charlene D.
5
Great service! Highly recommend!
I bought a pair of glasses from this shop. Unfortunately, the first correction wasn’t quite right. But when I came back with my previous prescription and explained the issue, they were super helpful and immediately offered to replace the lenses without any problem. They even suggested that I try them at home and come back if they still didn’t feel right. Very professional and kind – excellent service!