Boarding Gate at Bugis Junction serves as Singapore's leading lifestyle travel store, occupying a prominent flagship location at #03-10A/10B on Level 3 of one of the city's busiest shopping destinations. Since establishing its mission to make travel fun again, this innovative retail concept has expanded to seven locations across Singapore, with the Bugis Junction store offering the most comprehensive selection of functional, fashionable, and modern travel goods from renowned international brands catering to both seasoned globetrotters and everyday urban explorers.
The store's extensive product range includes essential travel accessories such as lightweight luggage, anti-theft bags, packing cubes, RFID-blocking wallets, neck pillows, water bottles, and travel adapters, featuring trusted brands like Bellroy, Bobby, Bric's, Cabeau, Eagle Creek, Pacsafe, Thule, and Victorinox. Beyond traditional travel gear, Boarding Gate offers lifestyle accessories suitable for daily use, including packable totes, compression socks, portable weighing scales, and toiletry kits that combine practicality with contemporary design aesthetics.
Operating daily from 11AM to 9:30PM at 200 Victoria Street, Boarding Gate Bugis Junction provides travel-savvy customers with hands-on experience to test luggage weight and functionality before purchase. The friendly, knowledgeable staff offers expert advice on gear selection for specific travel needs, while the store's central location makes it ideal for last-minute pre-travel purchases, with frequent promotions and competitive pricing that appeal to budget-conscious travelers seeking quality equipment for their adventures.
Poor Customer Service by Ground Staff
Went to collect my luggage and was disappointed with the lack of basic customer service. The staff member showed no initiative or courtesy—she didn’t bring the luggage to us but instead told us to go to the back area to retrieve it ourselves.
Upon inspection, we found that the luggage had dirty wheels and appeared to be a display set. When we raised this, she dismissively said there was no stock available and made no effort to provide alternatives or offer any recovery service.
When we asked for a physical receipt, she again responded dismissively, stating that because we bought it online, the receipt is only available online.
There were no other customers around, yet she behaved as if she was too busy to assist. The overall experience was disappointing and unprofessional.
Helen
While I was considering purchasing a bag, one of the staff members made an unprofessional comment about it, saying “the bag isn’t even $50” while speaking with her colleagues clearly referring to me in a judgmental way. Regardless of the price of the item, no customer should be made to feel judged or belittled for their shopping choices.
Hui Ling
While I was considering purchasing a bag, one of the staff members made an unprofessional comment, saying, “The bag isn’t even $50,” while speaking with her colleagues, clearly referring to me in a judgmental way. Regardless of the price of the item, no customer should be made to feel judged or belittled for their shopping choices.
Wan Nura
Poor Customer Service by Ground Staff
Went to collect my luggage and was disappointed with the lack of basic customer service. The staff member showed no initiative or courtesy—she didn’t bring the luggage to us but instead told us to go to the back area to retrieve it ourselves.
Upon inspection, we found that the luggage had dirty wheels and appeared to be a display set. When we raised this, she dismissively said there was no stock available and made no effort to provide alternatives or offer any recovery service.
When we asked for a physical receipt, she again responded dismissively, stating that since it was purchased online, the receipt was only available online.
There were no other customers around, yet she behaved as if she was too busy to assist. The overall experience was disappointing and unprofessional.
Positive Reviews
Muzik Vagabond
Bought a Bobby bag. The male Indian staff is knowledgeable with the products in the shop, is patient and friendly.
Eric Loo
Went to get the gifts for an event this weekend.. Wanna thank the entire store for their helpful inputs and suggestions even with the style of engraving.. especially Jay & Nickson..
also a shout out to kamal who walked me through the process of engraving!! Not forgetting Roslan too.
Jay has been very engaging & friendly.. he introduced all the staffs.. so thank you everyone working there!! U made my day!!
satheesh papisetty
I had a great experience buying a bag from Niki. She was professional, friendly, and the transaction was smooth from start to finish. The bag was exactly as described, and she made the whole process very easy. Highly recommend Niki – thank you for a wonderful sale!
Noel Koh
Very very good service by Niki. Was looking for an item and she was ever so patient in explaining the different items and showing me different colours! Truly outstanding! Thanks Niki for going the extra mile with a gracious smile.
Ken Tan
This evening I was looking for luggage cover for a S & M size but the design I wanted, M was not available. However the staff Mr Chuan and his colleagues were very helpful calling few shops to check. And managed to find it. Kudos and thank you. Greatly appreciated.
faradila ali
Nadia helps me to reserve an umbrella through phone call and she explained clearly during my visit to the store. I bought Knirps due to rainy season hope this brand could last long since they offer 5 years warranty 👍🏻 …
Jun Yi Soh
I went to the shop with my wife and I swear to God we were the most fussy customer ever. But the sales assistant was very patient in servings us. Thumbs up to the patient nice male assistant
Marisa
Went to get a gift and was left with a lovely service by Niki! Definitely coming back to shop again as the variety of bags are vast and affordable (plus good quality too!)
Mr Tsang
Stressful day! I’m a contractor and doing work at Bugis such as painting, ad hoc cleaning, handyman etc because tenant move out so return unit to owner. So after work come to this Bugis store to get a feel of travel sense.
How I wish to travel oversea... now covid also can’t travel. I love this shop, discount is great! Good! Staff at first very quiet look and follow me here and there but when I started chatting, we laughed all way. Working is stress so just relax be friendly and chitchat with the staff, things will work good 😎.
Need renovation or tenant move in out contractor services can find me at FaceBook: Desmond Contractor. God bless everyone healthy! Amen!
Crescent Moon
Bought luggage here yesterday and was served by petite staff Nadia. She explained very well and assisted me throughout my purchase there. Considering to come back here , Boardinggate Bugis
Ivy Ang
Managed to find the item I need quickly with the help of Niki. She was prompt in assisting and answering my queries.
Brayden Phang
Amazing service by staff, Niki. Pleasent experience shopping for a gift for my mother-in-law.
D Z
Variety of knick knacks from wallets to tumblers. Attentive and helpful staff Alex and Nickson made our shopping experience great.
Muzi Boon
Bought a Bobby bag. The male Indian staff member is knowledgeable about the products in the shop, patient, and friendly.
Dee Zee
They have a variety of knick-knacks, from wallets to tumblers. Attentive and helpful staff members, Alex and Nickson, made our shopping experience great.
Brandon Phang
Amazing service by staff member Niki. Pleasant experience shopping for a gift for my mother-in-law.
Evie Ang
Managed to find the item I needed quickly with the help of Niki. She was prompt in assisting and answering my queries.
Xinyue
I bought luggage here yesterday and was served by Nadia, a petite staff member. She explained everything very well and assisted me throughout my purchase. Considering coming back here. Boardinggate Bugis.
Mr Chang
Stressful day! I’m a contractor, doing work at Bugis such as painting, ad hoc cleaning, handyman services, etc., because a tenant moved out, so I was preparing the unit for its return to the owner. So after work, I came to this Bugis store to get a feel for travel.
How I wish to travel overseas... Now, with COVID, I also can't travel. I love this shop; the discount is great! At first, the staff were quiet, watching and following me here and there, but when I started chatting, we laughed all the way. Work is stressful, so just relax, be friendly, and chitchat with the staff; things will work out well. 😎
If you need renovation or tenant move-in/move-out contractor services, you can find me on Facebook: Desmond Contractor. God bless everyone and keep them healthy! Amen!
Maria
Went to get a gift and received lovely service from Niki! Definitely coming back to shop again, as the variety of bags is vast and affordable (plus good quality too!).
Jin Yi Soh
I went to the shop with my wife and I swear to God we were the most fussy customers ever. But the sales assistant was very patient in serving us. Thumbs up to the patient, nice male assistant.
Faridah Ali
Nadia helped me reserve an umbrella over the phone, and she explained clearly during my visit to the store. I bought a Knirps for the rainy season. I hope this brand lasts long, as they offer a 5-year warranty 👍🏻 …
Kian Tan
This evening, I was looking for a luggage cover for S & M sizes, but the design I wanted, size M, was not available. However, Mr. Chuan and his colleagues were very helpful, calling a few shops to check. They managed to find it. Kudos and thank you. Greatly appreciated.
Joel Koh
Very very good service by Niki. I was looking for an item, and she was ever so patient in explaining the different items and showing me different colours! Truly outstanding! Thanks Niki for going the extra mile with a gracious smile.
Sathish Prakash
I had a great experience buying a bag from Niki. She was professional, friendly, and the transaction was smooth from start to finish. The bag was exactly as described, and she made the whole process very easy. Highly recommend Niki. Thank you for a wonderful sale!
Eric Loh
I went to get gifts for an event this weekend. I want to thank the entire store for their helpful inputs and suggestions, even with the style of engraving, especially Jay and Nickson. A special shout-out also goes to Kamal, who walked me through the process of engraving! And not forgetting Roslan too. Jay has been very engaging and friendly; he even introduced me to all the staff. So, thank you to everyone working there! You made my day!
