I went to the shop with my wife and I swear to God we were the most fussy customer ever. But the sales assistant was very patient in servings us. Thumbs up to the patient nice male assistant
Marisa
5
Went to get a gift and was left with a lovely service by Niki! Definitely coming back to shop again as the variety of bags are vast and affordable (plus good quality too!)
faradila ali
5
Nadia helps me to reserve an umbrella through phone call and she explained clearly during my visit to the store. I bought Knirps due to rainy season hope this brand could last long since they offer 5 years warranty 👍🏻 …
Helen
1
While I was considering purchasing a bag, one of the staff members made an unprofessional comment about it, saying “the bag isn’t even $50” while speaking with her colleagues clearly referring to me in a judgmental way. Regardless of the price of the item, no customer should be made to feel judged or belittled for their shopping choices.
Eric Loo
5
Went to get the gifts for an event this weekend.. Wanna thank the entire store for their helpful inputs and suggestions even with the style of engraving.. especially Jay & Nickson..
also a shout out to kamal who walked me through the process of engraving!! Not forgetting Roslan too.
Jay has been very engaging & friendly.. he introduced all the staffs.. so thank you everyone working there!! U made my day!!
Ken Tan
4
This evening I was looking for luggage cover for a S & M size but the design I wanted, M was not available. However the staff Mr Chuan and his colleagues were very helpful calling few shops to check. And managed to find it. Kudos and thank you. Greatly appreciated.
satheesh papisetty
5
I had a great experience buying a bag from Niki. She was professional, friendly, and the transaction was smooth from start to finish. The bag was exactly as described, and she made the whole process very easy. Highly recommend Niki – thank you for a wonderful sale!
Noel Koh
5
Very very good service by Niki. Was looking for an item and she was ever so patient in explaining the different items and showing me different colours! Truly outstanding! Thanks Niki for going the extra mile with a gracious smile.
wan nur
1
Poor Customer Service by Ground Staff
Went to collect my luggage and was disappointed with the lack of basic customer service. The staff member showed no initiative or courtesy—she didn’t bring the luggage to us but instead told us to go to the back area to retrieve it ourselves.
Upon inspection, we found that the luggage had dirty wheels and appeared to be a display set. When we raised this, she dismissively said there was no stock available and made no effort to provide alternatives or offer any recovery service.
When we asked for a physical receipt, she again responded dismissively, stating that because we bought it online, the receipt is only available online.
There were no other customers around, yet she behaved as if she was too busy to assist. The overall experience was disappointing and unprofessional.
Mr Tsang
5
Stressful day! I’m a contractor and doing work at Bugis such as painting, ad hoc cleaning, handyman etc because tenant move out so return unit to owner. So after work come to this Bugis store to get a feel of travel sense.
How I wish to travel oversea... now covid also can’t travel. I love this shop, discount is great! Good! Staff at first very quiet look and follow me here and there but when I started chatting, we laughed all way. Working is stress so just relax be friendly and chitchat with the staff, things will work good 😎.
Need renovation or tenant move in out contractor services can find me at FaceBook: Desmond Contractor. God bless everyone healthy! Amen!