30 reviews
Helen
While I was considering purchasing a bag, one of the staff members made an unprofessional comment about it, saying “the bag isn’t even $50” while speaking with her colleagues clearly referring to me in a judgmental way. Regardless of the price of the item, no customer should be made to feel judged or belittled for their shopping choices.
Noel Koh
Very very good service by Niki. Was looking for an item and she was ever so patient in explaining the different items and showing me different colours! Truly outstanding! Thanks Niki for going the extra mile with a gracious smile.
wan nur
Poor Customer Service by Ground Staff Went to collect my luggage and was disappointed with the lack of basic customer service. The staff member showed no initiative or courtesy—she didn’t bring the luggage to us but instead told us to go to the back area to retrieve it ourselves. Upon inspection, we found that the luggage had dirty wheels and appeared to be a display set. When we raised this, she dismissively said there was no stock available and made no effort to provide alternatives or offer any recovery service. When we asked for a physical receipt, she again responded dismissively, stating that because we bought it online, the receipt is only available online. There were no other customers around, yet she behaved as if she was too busy to assist. The overall experience was disappointing and unprofessional.
satheesh papisetty
I had a great experience buying a bag from Niki. She was professional, friendly, and the transaction was smooth from start to finish. The bag was exactly as described, and she made the whole process very easy. Highly recommend Niki – thank you for a wonderful sale!
Eric Loo
Went to get the gifts for an event this weekend.. Wanna thank the entire store for their helpful inputs and suggestions even with the style of engraving.. especially Jay & Nickson.. also a shout out to kamal who walked me through the process of engraving!! Not forgetting Roslan too. Jay has been very engaging & friendly.. he introduced all the staffs.. so thank you everyone working there!! U made my day!!
Muzi Boon
Bought a Bobby bag. The male Indian staff member is knowledgeable about the products in the shop, patient, and friendly.
Dee Zee
They have a variety of knick-knacks, from wallets to tumblers. Attentive and helpful staff members, Alex and Nickson, made our shopping experience great.
Brandon Phang
Amazing service by staff member Niki. Pleasant experience shopping for a gift for my mother-in-law.
Evie Ang
Managed to find the item I needed quickly with the help of Niki. She was prompt in assisting and answering my queries.
Xinyue
I bought luggage here yesterday and was served by Nadia, a petite staff member. She explained everything very well and assisted me throughout my purchase. Considering coming back here. Boardinggate Bugis.