Liliana Popa
4
This is the first time I visited this shop and I was very impressed with the many choices I can have in-selecting a watch. The place where the shop are located is very busy but wheelchair people are welcome as well.
Rating Summary
4
30 reviews
5 93%
4 100%
3 93%
2 87%
1 80%
Reviews for City Chain
El Mamoune Samim
1
We bought this watch 2 months ago from your store in Bugis. Days later, we figured out there a defect with the timing, the watch is late and totally not accurate. We took it back to the store, where your agent promised to solve the issue. It took them a month for repairing before they called us for pick up,and guess what! The same issue persists. We took it back to the store today asking for refund or replacement, and the sales agent "Jasmine" was very rude to me and my wife, she kept saying there is nothing they can do for us and it is not their problem because they are only resellers.Her colleague interfered trying to alleviate the tense of the discussion, offering to send it back to be repaired without any guarantee that the problem will be fixed. We feel cheated and robbed by you, we paid $126 for a worthless watch that doesn't cost a nickel.
Yong Jing Yi
5
I first ordered to view Cyma and Seiko Presage Cocktail womens watches via WhatsApp and when I got to the store, I was helped out by Lawrence (not sure if I got the name right). He was really knowledgable and helpful, super patient as well. I got the Seiko Presage Cocktail Series - which sadly was faulty and had to send for repair within the week. Lawrence was once again knowledgable about the process and how the repairs were done. 3 weeks later (during the festive period) I got my watch back - with the assurance from Lawrence that he examined it for 1 day since it got back to the store. The whole experience which was supposedly unpleasant was then tolerable!
Xin Hao
4
Lovely experience. All staff are friendly and welcoming. They are knowledgeable as well on the brands and make good recommendations according to your budget, preferences, and occasion. They have a healthy range of stocks as well - the latest Seikos and Caisos, GShocks. Limited edition stocks also available while it lasts. Great service and hospitality by Laurence all-round. He was very patient and polite in guiding me on the models, flexibly describing the specs to me in detail and try them on one by one.
Tsui Brandon
5
Had a great experience with staff Nicole at City Chain Bugis outlet. She was very attentive and patient with us letting us try on multiple watches without any sense of pressure or upselling. Eventually ended up getting a Seiko Cocktail Time. Would definitely patronize the same shop again if I were to pick up a Seiko in the future
Shi Hui Oh
1
The after-sales service is bad. I sent my watch for repairs. They didn’t call me when it was fixed. I was told by the salesperson that I hadn’t collected my watch and it might have been sent back to the warehouse. But I was not informed at all!
Peizet
5
Here's the edited review: "I went there for a watch strap replacement. The staff was very helpful, and the price was reasonable. Overall, it was a great experience."
Andre Heng Seng Lee
4
The lady was helpful but seemed overwhelmed, as she was the only staff there. I bought a watch, though. The shop's stock is very good. I saw the Seiko I wanted.
Ethan Koh
5
Special shoutout to shop manager Mr. Larence for his professional service and conduct in going out of his way to assist me with an exchange. Even though their store didn't have the model I wanted, he made the extra effort to contact a nearby outlet and had them keep one for me. Mr. Larence, thank you once again for being a shining star in the retail industry. May your example inspire others 👍👍👍
Jason Yang
1
I do not recommend this shop. Extremely terrible service. When we asked to see another watch, the male staff was not willing to serve and told us to buy from roadside. LOL...