30 reviews
Eileen Neo (Sgsohotleh)
The quality of the chicken really needs to be re-look at. Ordered the Spicy Dippers, it came cold, to such an extent, it’s hard like stone. Requested for the counter to change a new one. The zinger burger chicken patty is actually very pathetic too. The cleanliness of the restaurant needs to be look into as well. Oily floor dirty tables.
Jeslyn Ang
The service quality by the 2 staff at the counter was really bad. We ordered milk as the beverage option but there was no milk, the staff did not even inform us, there was only 2 empty cup provided. When we asked, the Indian lady told us that there is no milk,with poor attitude, no apology given. There was also missing 2 sides given upon checking when we are home. It was a total poor experience and disappointment. hope the management can really look into it fot improvement
ST
Server gave this lady who ordered at the counter her food immediately even though there was a long queue of people who ordered earlier and were still waiting for their orders to be ready. Discrimination.
Paula Bautista
The quality of customer service was really poor. I went up to the counter to check if the order was mine but was rudely told to look at the screen and check my number. The screen had multiple orders that were ready to pick up which was the reason why i asked. Also witnessed the guy at the front be rude to other customers as well. As far as I can remember, the server’s name is Zahir. (See photo) Best to avoid this place with mediocre service
C
Food was good, they were piping hot. Tried the limited edition lychee/ strawberry snacks. But there wasn’t any staffs, they also just left our food there without calling our number or anything. We were sitting there for a good 30mins with 0 customers in the store until we thought we should ask them about it, and realised there wasn’t any staffs and our food was just left at the counter.
Nurul Aini
Best experience eating here! The lady manager and staff served me well today. Keep it up! Chickens and egg tarts were so delicious too!
De Neng Loh
Ordered take-away. The order came up short, and the cheese fries were prepared in this manner. (Refer to image) Called the outlet, and a female manager told us to collect from the nearest outlet. Was promised 3 pieces of chicken and 1 order of cheese fries as compensation. Drove to the Kinex outlet, but the manager wasn't informed, and I waited over 40 minutes to receive only 1 piece of chicken and 1 order of cheese fries. My petrol, parking fees, and time were not even worth the trip. Called the Bugis outlet hundreds of times, but the manager went MIA and never picked up the phone. Very disappointed.
Reena
I visited today, December 25th, around 2:30 PM. I went to the counter to ask if I could have thigh meat instead of chicken breast, as I don't eat breast meat. However, I was told that it's not possible to get all thigh meat. The lady was also impatient and had an arrogant attitude. When I asked for more chili packets, she also had a "black" face, looking super disappointed. There was totally no customer service. The chili packets she gave me were also very dirty.
Brian Tan
Worst KFC in Singapore. I ordered on the app, and my order was on their system for 20 min. Staff were just standing around and talking instead of preparing the food. They ran out of cheese fries and didn't say anything. They only gave half a portion, which had barely 15 fries. Service attitude was bad, rude, and unpleasant.
Andrew Young
The machine sold me something it didn’t even have (Coke Zero), and when I asked for a refund, I was told it would take 7 to 14 working days and that it might not arrive. In that case, I should call or email KFC. Seriously, KFC?! How bad do you have to be with customer experience? Honestly, you can keep that four dollars in exchange for me never dining at KFC again. Anywhere.