Update 27 Nov:
I visited the store with my friend where they were having Black Friday 20% sales and Kenry was very helpful and patient in serving my friend who asked a lot of questions π and in the end she made her purchases.
Melissa was there too and the whole experience was very approachable, professional, happy, helpful, and knowledgeable. Highly recommend these 2 staff if you are shopping at kiehls BUGIS junction! π€
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Based on my purchase on 23 Nov:
Melissa was very knowledgeable in explaining which products suit my sensitive eczema skin as I had previously used different kiehls products that caused my skin to be red, sensitive and inflamed so I stopped using them and remaining contents just left in a corner at home to expire.. π«
She did a quick sinple skin test on me to check my skin hydrating levels and suggested the hydrating serum and centella moisturizer would be suitable for me.
My previous kiehls purchases that did not suit me was based on my own research of the best kiehls products of which my sensitive skin could not handle.
I took some time before I gave my review since my purchase on 23 Nov until now, itβs been 1 week plus and I have been using the hydrating serum she recommended me, along with the centella sensitive skin moisturizer n I am very happy to say that my skin accepts it! Yay! ππ»ππ»ππ»ππ»ππ»ππ»
SeraFina Young
4
Customer service is above average here as the staff on duty that day was polite and had good product knowledge. She was obliging and smiling when I needed to try out some samples. She was also able to provide some good solution to my skin issue without the hard sell.
Previously, they had a staff and I believed she was the senior sales staff who perpetually wore an ugly scowl on her face. She was really off-putting with her hostile expression and attitude. You can't get decent customer service from her. Mostly rude to customers, so I stopped patronising that outlet for a year.
Angie T.
5
Had a really bad experience with my online purchase & requested for an 1-1 exchange at the Bugis outlet. I was directed to head down to the Bugis outlet to exchange the item, but there was no prior communication to the store team & they were unaware of the situation. However really thankful for Melissa & the store team for their professionalism to follow up & expedite things quickly. Managed to get my exchange. Thank you! πππ»
Mary Choo
5
Very good experience with the staff, Jacky from Bugis branch. Very professional. Very patience & friendly. He will explained the skincare products to my friend & me based on the skincare step by step procedure & how to use and gave us samples to try. Overall, the bugis branch staff were friendly. Will go back there again if I need more Kiehl's skincare products.
Andrea C
5
Melissa is very professional and friendly. Teach us how to apply onto our skin. Will continuously look for her next time π She made our day!! Thank you β¦
Lee
5
Although I neither work nor stay near Bugis, I always make a point to visit just for skincare because the staff are incredibly friendly and helpful. Melissa and Joey, in particular, always manage to make me spend a lot of money hahaha! Their service is absolutely superb!
Brownie
1
Worst Kiehlβs outlet. Service was bad. I registered for hydration sampling kits and received the sms on 18 Feb however as I was busy hence I can only make time to visit on 12 Mar. The staff told me they no longer have this samples. Who are you kidding? Even if you donβt have the exact ones or not full set could still can offer me some others that are suitable for my skin. Super bad service, deserve a zero star.
HuyenLy Nguyα» n
5
I've been Kiehl's customer for a while but only got my first purchase at Kiehl's Bugis Junction today and it turned out to be my best experience in a Kiehl's store so far. The sales manager Melissa was so helpful with all her practical advice and honest reviews on specific products that may work best for my skin condition. She also offered tips on good deals regarding Capitaland vouchers, Kiehl's points - notifying me about my points expiring soon which I wasn't aware of. It was such a wonderful shopping experience that I decided to patronise this Kiehl's store more frequently even when it's not the nearest one from my home.
Jennifer Mendiola
5
Very happy with my first purchased of the products on this branch.
We had a good experience with the staff who assist us today named Melissa, she explained to me how to use the products and recommend me which ones are good for my skin. She gave quite a lot of freebies to try.
Would definitely come back and hoping she be the one to assist us again.
Shirley Tee
5
The first facial test helped me understand my skin better. Ann was very patient and professional in helping me learn about skin care. The whole process made me feel very good, and she helped me choose products that suit my skin.