I would like to express my gratitude to the staff on duty on 18 March evening for going above and beyond to help me:
1) Pick out suitable kitten kibble
2) Recommend items that I would need for a young kitten (e.g. pee pads, scratching board, toy)
3) Partially dismantle a cat cage for transportation
I would especially like to commend the male staff on duty (I am so sorry I didn't catch your name!) for helping me carry half of the cat cage to the nearest taxi stand and loading it onto the trunk for me. I highly appreciate that he went out of his way to help me. He did not have to do that as I was the one who decided to purchase a bulky item last minute without arranging for someone to help me transport beforehand.
Wonderful store and staff. Will come back again!
Sara A.
4
Bit small, but good variety of products here.
Azurah Jamal
2
Read earlier reviews and seems like we are not the only ones who got affected by the wrongly stated closing time in their website. They close much earlier than 9.30pm, pls take note!
Husband reached the shop at 9.15pm and staff from inside the shop did not allow him to go in and showed him the Close sign. While walking away, another customer just barged into the shop.
So husband was curious and went in to ask what is going on? is the shop open or close? and a kind male chinese staff explained that they can accept our purchase if payment is in Nets, as other payment modes are closed.
After our purchase - next to the cashier, there is a rating button for customers to rate their experience and to our surprise, the Indian cashier quickly press the Smile/Good button on herself on our behalf. Husband just looked at her and she ignored him.
P Lim
4
My goodness. It took us half an hour, searching through every corner of the mall to look for B1-27. The numbering of the units in the mall is horrible. We only found out where it is when we read the reviews here. B1-26 and B1-27 are at opposite ends of the basement. The way the Pet Lover’s shop sign is located, anyone coming from the MRT would have totally missed it. I know we did. The store is also hidden way back in. Anyway, minus one point for its location. Other than that, good service! 🙂
Decinee Langeg
5
My dog is a fan of BURP!~ im gonna get xmas toys present for him!
Chai Stephanie Ann
5
My dog loves to come here! Pet lovers, good!!
Eveline Lim
5
Forgot to ask her name, but she is a super friendly and helpful employee there. As I am a new puppy owner, I had many enquiries, and she was nice to explain and tell me a lot of things that are good for my little baby. She's a petite Chinese girl, really bubbly too!
Denise Lang
5
My dog is a fan of BURP! I'm going to get Christmas toys as a present for him!
P Lee
4
My goodness. It took us half an hour, searching through every corner of the mall to find B1-27. The numbering of the units in the mall is horrible. We only found out where it is when we read the reviews here. B1-26 and B1-27 are at opposite ends of the basement. The way the Pet Lover’s shop sign is located, anyone coming from the MRT would have totally missed it. I know we did. The store is also hidden way back in. Anyway, minus one point for its location. Other than that, good service! 🙂
Azura Jamal
2
After reading earlier reviews, it seems we are not the only ones affected by the wrongly stated closing time on their website. They close much earlier than 9:30 PM, please take note!
My husband arrived at the shop at 9:15 PM, but staff inside did not allow him to enter, showing him the 'Closed' sign. As he was walking away, another customer just barged into the shop.
So, my husband was curious and went in to ask what was going on – was the shop open or closed? A kind male Chinese staff member explained that they could accept our purchase if payment was made via Nets, as other payment modes were already closed.
After our purchase, next to the cashier, there was a rating button for customers to rate their experience. To our surprise, the Indian cashier quickly pressed the 'Smile/Good' button on herself, on our behalf. My husband just looked at her, and she ignored him.