Gillian Goh
salesperson is quite rude and behaves like he is owed money. place is not welcoming also… suggest not opening an experience store. this is bad experience.
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The entrance to a Samsung Experience Store with digital displays showcasing phones.
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Samsung Experience Store
Retail
Electronics
Location:
Quality products and services
Services
Has in-store shopping
In-store pick-up for online orders
Offers delivery
Samsung Experience Store at Bugis Junction pioneers interactive technology retail through immersive environments where customers explore, experience, and understand Samsung's complete ecosystem of smartphones, tablets, TVs, home appliances, and smart connectivity solutions. As part of Samsung Singapore's expanded 12-location network designed to herald the new era of mobile AI with Galaxy AI technology, this flagship destination provides one-on-one expert guidance, personalized consultations, and hands-on demonstrations that allow customers to experience cutting-edge features including Samsung Galaxy AI capabilities before making informed technology investment decisions that enhance their digital lifestyles.
The comprehensive product showcase includes the latest Galaxy smartphones featuring advanced AI functionality, premium tablets, innovative wearable devices, state-of-the-art TVs, smart home appliances, and SmartThings ecosystem integration that creates seamless connected experiences across all aspects of modern living. Expert Samsung Care+ specialists provide immediate solutions, device repairs, and educational sessions that ignite creativity and curiosity while helping customers gain new skills, explore innovative features, and maximize their technology potential through personalized consultation approaches that address individual needs and usage patterns.
Enhanced by partnerships with OTTNO retail management and strategic positioning within Singapore's central shopping district, Samsung Experience Store provides comprehensive technology experiences that extend beyond traditional retail transactions to create lasting customer relationships through ongoing support, education, and innovation discovery. The store's commitment to hands-on experience opportunities, expert consultation, comprehensive product integration, and customer education establishes Samsung Experience Store as an essential destination for anyone seeking to understand and adopt cutting-edge technology solutions that enhance productivity, creativity, and connectivity in Singapore's rapidly evolving digital landscape.
Operating Hours
Closed
Opens in 2h 1m
Monday
10:30 AM - 9:30 PM
Tuesday
10:30 AM - 9:30 PM
Wednesday
(Today)
10:30 AM - 9:30 PM
Thursday
10:30 AM - 9:30 PM
Friday
10:30 AM - 9:30 PM
Saturday
10:30 AM - 9:30 PM
Sunday
10:30 AM - 9:30 PM
Overall Rating
4.4
/
5
Based on 30 reviews
Mall Ranking
#39
Out of 174 shops
Category Ranking
Not enough ratings
Negative Reviews
Shan
Went there with my Dad to get a tablet. There was a gentleman at the counter and we asked him for help to understand the features. He was so unfriendly and we felt like we were a waste of his time. We ended up going to the Challenger next door and getting the Samsung tablet from there thanks to the excellent customer service there. This happened 15th March, in the morning close to 11am.
Jia Lin Goh
The salesperson is quite rude and behaves like he is owed money. The place is also not welcoming. I suggest not opening an experience store. This is a bad experience.
Sean
My Dad and I went there to get a tablet. A gentleman was at the counter, and we asked him for help to understand the features. He was so unfriendly, and we felt like we were a waste of his time. We ended up going to the Challenger next door and getting the Samsung tablet from there, thanks to their excellent customer service. This happened on 15th March, in the morning, close to 11 AM.
Positive Reviews
Silvano Yared
I bought a Samsung S25 Ultra from your store on April 30, 2025. The seller said that I would be entitled to 2TB of storage for 1 year via Samsung Cloud, but I am unable to validate it. How do I do it? Can you help me please?
Ivy Pham
Hi Samsung,i.m is Samsung member,my name is Ivy ,everning today 3 may after working i going to Samsung Bugis and buy Samsung Galaxy Watch Ultra and Samsung Galaxy Buds Pro and i would like to sent a compliments to miss Yoko for her very good service🙂she is friendly and very helpful 🙂,i.m very happy and will support Samsung again,thank you Samsung🙂
Leong Anna
I in samsung bugis junction buying the samsung a56 . Sharon give me many info about singtel plan . 😊 Sharon yim give very good service. Thanks 😊 good job 👍 My family say Sharon yim is very patience person . …
Teo Choon Seng
I go Samsung shop in bugis . Thanks you Sharon yim provided very good service. Helping me my Samsung phone. I have problems my old phone. Sharon help me do already. Thanks again 😊 …
Kelly NK Lee
An excellent example of the kind of shopping service that I enjoy. Point to note is that the service remains great over the last few years. So far, the staff has managed to make me happy about parting with my money here. Please do keep it up.
GeokLai Ng
I go bugis junction Samsung shop purchased at ultra. Thanks you Sharon yim provided very good service and guide me a lot new function. ,😊 She is very helpful person . Good job. …
Qadawan
Here's a well-rounded review you can use: I had a fantastic experience with Eric while transferring my data from my old device to the S25 Ultra. He was incredibly helpful, ensuring that everything was seamlessly moved over without any issues. His friendly personality and warm smile made the process even more pleasant. He patiently answered my questions and made sure I was comfortable with my new device before wrapping up. It’s not often you come across such professional and customer-focused service. Thank you, Eric, for making this transition so smooth and stress-free!
Shirley Kaw
I was attended to by Wayne, who was detailed and helpful throughout the product purchasing process. His service was excellent and made the experience smooth and pleasant. Thank you!
Gary Gazza
Eric Ang is one the most professional and helpful staff I've come across at any outlet in the entire land let alone Samsung. His patience and knowledge of the phone intricacies is simply magnificent and splendid in every sense of the word. He should get an award of the highest order. And to the management, please ensure he gets a raise. 😁
Chong Chin Loy
I go bugis samsung shop purchase the samsung a36 model phone . Thanks sharon yim helping me transfer my data to the new phone. She also say now singtel have the $6 plan for the senior. I will ask my wife coming samsung port in to singtel senior plan promo. Thanks sharon share the great promo . 🥰😍😊 …
Raji
I am very pleased customer at Samsung Victoria Street. The all team very helpful and friendly. KC, Alan , Irene and all the staff there provide excellences services. Thank you team for all your hard work despite being busy and still attending with a smile.
Siew Lee Lim
Samsung bugis juntion staff name Yoko ang wayne excellent service and friendly. Recommed this outlet.
Sunita Nair
Wonderful experience at the center bought the new phone and meticulously migrated with the help from Eric & KC. Kept us engaged and also ensured we were well taken care of
Silvano Yaacob
I bought a Samsung S25 Ultra from your store on April 30, 2025. The seller said that I would be entitled to 2TB of storage for 1 year via Samsung Cloud, but I am unable to validate it. How do I do it? Can you help me, please?
Sumita Nair
Wonderful experience at the center. Bought the new phone and had my data meticulously migrated with the help of Eric & KC. They kept us engaged and ensured we were well taken care of.
Siew Li Lim
Samsung Bugis Junction staff Yoko and Wayne provided excellent service and were friendly. Recommend this outlet.
Razi
I am a very pleased customer at Samsung Victoria Street. The entire team is very helpful and friendly. KC, Alan, Irene, and all the staff there provide excellent service. Thank you, team, for all your hard work despite being busy and still assisting with a smile.
Teo Soon Seng
I went to the Samsung shop in Bugis. Thank you, Sharon Yim, for providing very good service by helping me with my Samsung phone. I had problems with my old phone, and Sharon helped me resolve them. Thanks again 😊
Leong Ann
I was at Samsung Bugis Junction, buying a Samsung A56. Sharon gave me a lot of information about Singtel plans. 😊 Sharon Yim gave very good service. Thanks 😊 Good job! 👍 My family says Sharon Yim is a very patient person. …
Ivy Pang
Here's the edited review: Hi Samsung, I am a Samsung member. My name is Ivy. This evening, May 3, after work, I went to Samsung Bugis and bought a Samsung Galaxy Watch Ultra and Samsung Galaxy Buds Pro. I would like to send a compliment to Miss Yoko for her very good service. 🙂 She is friendly and very helpful. 🙂 I am very happy and will support Samsung again. Thank you, Samsung! 🙂
Chong Chin Lai
I went to the Bugis Samsung shop to purchase the Samsung A36 model phone. Thanks to Sharon Yim for helping me transfer my data to the new phone. She also mentioned that Singtel now has a $6 plan for seniors. I will ask my wife to port her Samsung number over to Singtel's senior plan promotion. Thanks, Sharon, for sharing the great promotion. 🥰😍😊
Gani Ghazi
Eric Ang is one of the most professional and helpful staff members I've come across at any outlet in the entire land, let alone at Samsung. His patience and knowledge of the phone's intricacies are simply magnificent and splendid in every sense of the word. He should get an award of the highest order. And to the management, please ensure he gets a raise. 😁
Shelley Kaw
I was attended to by Wayne, who was detailed and helpful throughout the product purchase process. His service was excellent and made the experience smooth and pleasant. Thank you!
Qadarwan
I had a fantastic experience with Eric while transferring my data from my old device to the S25 Ultra. He was incredibly helpful, ensuring that everything was seamlessly moved over without any issues. His friendly personality and warm smile made the process even more pleasant. He patiently answered my questions and made sure I was comfortable with my new device before wrapping up. It’s not often you come across such professional and customer-focused service. Thank you, Eric, for making this transition so smooth and stress-free!
Gek Lai Ng
I went to the Samsung shop at Bugis Junction and purchased an Ultra. Thank you, Sharon Yim, for providing very good service and guiding me through many new functions. 😊 She is a very helpful person. Good job.
Kelly Nikki Lee
An excellent example of the kind of shopping service I enjoy. It's worth noting that the service has remained great over the last few years. So far, the staff has managed to make me happy about parting with my money here. Please do keep it up.
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