KittyandFluff288
Another One 1
Rude. Inappropriate behaviour. Condescending salespeople. Discriminatory. If you can't do your job well as a salesperson, don't bother working at all.
August 18, 2025
Shop Reviews
Read what shoppers say about stores at Bugis Junction.
3,628 reviews
Krish
Another One 1
This shop actually deserves 0 stars, but Google requires one star for a review. This is my first Google review, and it's for this shop. On November 25th, around 5 PM, I went to this shop and tried 5 pieces. I decided not to buy any, because none of them were to my liking. The shop staff hissed or made weird remarks at my decision not to buy anything. If trying means one must buy, perhaps you could state it clearly in your shop. Extremely disappointed with the shop's service.
August 18, 2025
Jordan Jun Ong
Another One 1
Wifey wanted to try on a purple dress, but her size was not available on the rack. The salesgirl refused to get her size in purple and asked her to try the white dress, which was in her size. Wifey then asked her if the white dress in her size fit her, could she then try on the purple one in her size. "No" was the answer. So, how was my wifey supposed to know whether the purple dress would suit her? "Company policy" was the reply. It looks like company policy has earned your shop many 1-star reviews.
August 18, 2025
Haris G.
Another One 1
Rude and discriminating staff… Work on your people skills before working as a salesgirl. You already have a bad rep; at least do something to change or just quit if you find it so troublesome to work and deal with people.
August 18, 2025
Hui Zhen Ho
Another One 1
Here's the edited review: "Another rude staff member (see the pun I made here? You did a good job naming your shop.) I was trying on this cardigan when the short-haired auntie asked, "Is it okay?" I replied that it was too tight, and she replied, "Sorry lorh, some people don't find it tight at all." What kind of reply is that? I'm really curious how people like this can work in the service line."
August 18, 2025
Angelina Tng
Another One 1
I was at the Bugis outlet and wanted to know the price of a dress. There wasn't a price tag, and the sales assistant replied with annoyance. I tried a dress and decided that it didn't suit me. Upon returning the dress and thanking the salesperson for her time, she just glared at me and ignored my presence. The service was super unfriendly and bad. I will not recommend.
August 18, 2025
Khai
Another One 1
Went to the Compass One store. The auntie didn’t try to promote suitable clothing at all, citing nothing suitable. She made no effort. If you tried something on and didn't buy it, her face turned black immediately.
August 18, 2025
Elara Wong
Another One 1
Seriously, 0 stars. I went to the Northpoint location and received the worst service I’ve ever experienced. Staff expressed blatant annoyance and anger because I tried on a few articles of clothing but didn't find anything I wanted to buy. They told me I shouldn't try on something I didn't already like. Yeah, sure – if we could all know what pieces of clothing we liked without trying them on, why do you even have fitting rooms in your shop??
August 18, 2025
Okon Mei Kee
Another One 4
I went to the store in Bugis; the staff thankfully wasn't as rude as the review mentioned (was that review for a different outlet?). I honestly like their dresses; the fabric is comfortable on the skin, and I would repurchase again. Their clothes are also available at Cheris Paya Lebar Square, Level 1 (near Wokhey/Ramburger, etc.), and the staff is quite nice there.
August 18, 2025
Mei Ann Tan
Another One 1
Horrible customer service, subpar quality of clothes, and lacklustre design. Not to mention, overly high prices for something that could potentially be torn after two wears. I was, in fact, scolded for trying on a dress when I chose not to purchase it. If the staff continues to behave this way, it makes me question why there are changing rooms in the shop. The owner needs to learn how to hire pleasant staff before continuing to operate this business, as customer service is an integral part of a clothing shop, especially for one that falls behind in its quality and clothing design.
August 18, 2025
Thiam
Another One 1
Zero to minus stars, if that were an option. Horrible experience! I tried on a dress today and wasn't sure about it. When I went to the dressing room to change back, the sales girl shoved me into the changing room! Yes, you are reading this correctly: she literally shoved me in! And when I left the store, she gave me a nasty glare. I was planning to come back with my partner for another opinion. That will never happen now. I will NOT be back!
August 18, 2025
Tinew
Another One 5
I’m extremely satisfied with the service at the Bugis branch. She was helpful, patient, and assisted me in finding the perfect items. The quality of the dresses is good, and I am very happy with my purchase. Her friendly attitude made the whole shopping experience enjoyable. Highly recommend visiting this branch!
August 18, 2025
Kai Shu Pin
Another One 1
I would have rated 0 stars if Google allowed it. A dishonest auntie with a boyish haircut sold me a light-coloured dress that was stained because it was the last piece of the size I wanted. She told me that it would wash off. After four attempts at washing the dress, the stain is still there. Very disappointing and dishonest seller. I will never be there again. Very bad experience.
August 18, 2025
Bao Li Mei
Kiehls Bugis Junction 5
Update 27 Nov: I visited the store with my friend during their Black Friday 20% sales. Kenry was very helpful and patient in serving my friend, who asked a lot of questions 😅, and in the end, she made her purchases. Melissa was also present, and the service from both staff was very approachable, professional, happy, helpful, and knowledgeable. I highly recommend these two staff members if you are shopping at Kiehl's Bugis Junction! 🤗 ——— Based on my purchase on 23 Nov: Melissa was very knowledgeable in explaining which products suit my sensitive eczema skin. I had previously used different Kiehl's products that caused my skin to be red, sensitive, and inflamed, so I stopped using them, leaving the remaining contents in a corner at home to expire.. 🫠 She did a quick, simple skin test on me to check my skin hydration levels and suggested the hydrating serum and Centella moisturizer would be suitable for me. My previous Kiehl's purchases that did not suit me were based on my own research of the best Kiehl's products, which my sensitive skin could not handle. I took some time before giving my review. Since my purchase on November 23rd, it's been over a week, and I have been using the hydrating serum she recommended, along with the Centella sensitive skin moisturizer. I am very happy to say that my skin accepts it! Yay! 🙌🏻🙌🏻🙌🏻👍🏻👍🏻👍🏻
August 18, 2025
Seraphina Young
Kiehls Bugis Junction 4
Customer service is above average here as the staff member on duty that day was polite and had good product knowledge. She was obliging and smiling when I needed to try out some samples. She was also able to provide some good solutions for my skin issue without the hard sell. Previously, they had a staff member, and I believed she was the senior sales associate, who perpetually wore an ugly scowl on her face. She was really off-putting with her hostile expression and attitude. You can't get decent customer service from her. She was mostly rude to customers, so I stopped patronising that outlet for a year.
August 18, 2025
Angie Tan
Kiehls Bugis Junction 5
I had a really bad experience with my online purchase and requested an exchange at the Bugis outlet. I was directed to go to the Bugis outlet to exchange the item, but there was no prior communication to the store team, and they were unaware of the situation. However, I am really thankful for Melissa and the store team for their professionalism to follow up and expedite things quickly. Managed to get my exchange. Thank you! 😊👍🏻
August 18, 2025
May Choo
Kiehls Bugis Junction 5
Here's the edited review: Had a very good experience with Jacky from the Bugis branch. He was very professional, patient, and friendly. He explained the skincare products to my friend and me based on the step-by-step procedure and how to use them, and gave us samples to try. Overall, the Bugis branch staff were friendly. Will go back there again if I need more Kiehl's skincare products.
August 18, 2025
Andrea Chan
Kiehls Bugis Junction 5
Melissa is very professional and friendly. She taught us how to apply to our skin. We will look for her next time 👍 She made our day!! Thank you…
August 18, 2025
Although I neither work nor stay near Bugis, I always make a point to visit just for skincare because the staff are incredibly friendly and helpful. Melissa and Joey, in particular, always manage to make me spend a lot of money (in the best way)! Their service is absolutely superb!
August 18, 2025
Bonnie
Kiehls Bugis Junction 1
Worst Kiehl’s outlet. Service was bad. I registered for hydration sampling kits and received the SMS on Feb 18; however, as I was busy, I could only make time to visit on Mar 12. The staff told me they no longer had these samples. Who are you kidding? Even if you didn't have the exact ones or a full set, you still could have offered me other suitable ones for my skin. Super bad service; it deserves zero stars.
August 18, 2025