Shop Reviews

Marisa

Boarding Gate

5

Went to get a gift and was left with a lovely service by Niki! Definitely coming back to shop again as the variety of bags are vast and affordable (plus good quality too!)

August 19, 2025

Jun Yi Soh

Boarding Gate

5

I went to the shop with my wife and I swear to God we were the most fussy customer ever. But the sales assistant was very patient in servings us. Thumbs up to the patient nice male assistant

August 19, 2025

faradila ali

Boarding Gate

5

Nadia helps me to reserve an umbrella through phone call and she explained clearly during my visit to the store. I bought Knirps due to rainy season hope this brand could last long since they offer 5 years warranty 👍🏻 …

August 19, 2025

Ken Tan

Boarding Gate

4

This evening I was looking for luggage cover for a S & M size but the design I wanted, M was not available. However the staff Mr Chuan and his colleagues were very helpful calling few shops to check. And managed to find it. Kudos and thank you. Greatly appreciated.

August 19, 2025

Helen

Boarding Gate

1

While I was considering purchasing a bag, one of the staff members made an unprofessional comment about it, saying “the bag isn’t even $50” while speaking with her colleagues clearly referring to me in a judgmental way. Regardless of the price of the item, no customer should be made to feel judged or belittled for their shopping choices.

August 19, 2025

Noel Koh

Boarding Gate

5

Very very good service by Niki. Was looking for an item and she was ever so patient in explaining the different items and showing me different colours! Truly outstanding! Thanks Niki for going the extra mile with a gracious smile.

August 19, 2025

wan nur

Boarding Gate

1

Poor Customer Service by Ground Staff Went to collect my luggage and was disappointed with the lack of basic customer service. The staff member showed no initiative or courtesy—she didn’t bring the luggage to us but instead told us to go to the back area to retrieve it ourselves. Upon inspection, we found that the luggage had dirty wheels and appeared to be a display set. When we raised this, she dismissively said there was no stock available and made no effort to provide alternatives or offer any recovery service. When we asked for a physical receipt, she again responded dismissively, stating that because we bought it online, the receipt is only available online. There were no other customers around, yet she behaved as if she was too busy to assist. The overall experience was disappointing and unprofessional.

August 19, 2025

satheesh papisetty

Boarding Gate

5

I had a great experience buying a bag from Niki. She was professional, friendly, and the transaction was smooth from start to finish. The bag was exactly as described, and she made the whole process very easy. Highly recommend Niki – thank you for a wonderful sale!

August 19, 2025

Eric Loo

Boarding Gate

5

Went to get the gifts for an event this weekend.. Wanna thank the entire store for their helpful inputs and suggestions even with the style of engraving.. especially Jay & Nickson.. also a shout out to kamal who walked me through the process of engraving!! Not forgetting Roslan too. Jay has been very engaging & friendly.. he introduced all the staffs.. so thank you everyone working there!! U made my day!!

August 19, 2025

Kate Lao

ALDO

2

Sales lady wasn't nice and had a sour face towards me when. I think she's not happy with her job. I wanted to buy a pair but her attitude put me off so I left.

August 19, 2025

Trang Tran

ALDO

1

I bought a bag at Aldo store in Victoria Street, Singapore, on April 30, 2019, I bought a bag cleaning product, I paid and left. However, she just packed the bag, she forgot to pack the bag cleaning product for me. Are the staff at such a large and branded store, perhaps forgetting such an important thing? The value of the item I lost was not great, but I was disappointed in the quality of the service.

August 19, 2025

Ngọc Thảo Nguyễn

ALDO

5

Excellent services, fast response, informative and super professional. Thank you AZ for being so cool and such professional during a short time I shopped there, definitely will come again to Aldo in Bugis for such amazing experiences with amazing staff as AZ.

August 19, 2025

Patson Goh

ALDO

5

Superb customer service by Shahbaz, his co-worker at this ALDO branch and also Jurong East's. Been after this specific model of shoe for more than a year now and it was always out of stock. Decided to call ahead this time before going down and randomly tried the Jurong East branch before the Bugis outlet. Shahbaz was very happy to help and set aside the last pair of the shoes for me, which was a size larger than my usual. He also took the initiative to set aside another pair but in my size this time when a new shipment came in a day before I visited the store.

August 19, 2025

Rhett Butler

ALDO

5

Great sel tion of shoes. Very busy but the staff was eager to help and they were efficient. I bought 2 pairs of shoes.

August 19, 2025

Zhen Yap Koh

ALDO

5

AZ was really helpful, patient, and efficient. Help me to order a pair of shoes that was out of stock, and stock came the next day. Both days AZ was very polite and was all smiles. 👍🏻👍🏻

August 19, 2025

Francia Caceres-Johansen (Echo)

ALDO

1

Poor service. I don't normally give reviews but today's experience at Aldo Bugis was bit annoying. I visited today, the female staff is unfriendly. Didn't even bother to assist. Didn't smile, and seemed she didn't even want to communicate. Too bad, wanted to buy a pair of boots. I think she's Filipina, and perhaps because I'm Filipino/a also she didn't feel the need to accommodate me. Just annoying.

August 19, 2025

David Wibi

ALDO

5

I like the model of women's casual shoes

August 19, 2025

Hilmi Dzul

ALDO

5

Senior associate Amirul Qaiyyum was very friendly and helpful

August 19, 2025

herdawati kadir

ALDO

5

Dear ALDO Bugis Junction Team, I wanted to take a moment to express my heartfelt appreciation for the exceptional service I received from Townie during my recent visit to your store. Townie is, without a doubt, the best ALDO staff member I have ever had the pleasure of interacting with. Her warm and engaging personality made my shopping experience truly memorable. Townie's ability to connect with every customer, including myself, was impressive. She took the time to understand my needs, offered personalized recommendations, and made me feel valued and respected. Her enthusiasm and passion for her work are contagious, and she is a shining example of excellent customer service. Please pass along my sincerest gratitude to Townie for making my experience at ALDO Bugis Junction so exceptional. She is a true asset to your team, and I look forward to visiting the store again soon. Thank you again for the outstanding service!

August 19, 2025

Teo Cheng Ho

ALDO

5

Good customer service and friendly. Special Store Manager Calvin. Will come back again.

August 19, 2025