Went to purchase a bagback today, the staff seems like not really willing to serve. I requested to use shopback pay later but the staff told they do not accept this payment mode which made me confused as I know they do accept Shopback Paylater options. I went paid for my purchases with my Visa card and I received the shopback cashback rebates and I went on to check online. All their platforms stated they do accept Shopback Paylater options and I went back to ask the staff again. He seems to be very confused about the payment methods they have and not willing to check with his superior.
August 19, 2025
I went to all the Timbaktu2 outlets and finally get my messenger bag from the Bugis outlet, thanks to the knowledge and excellent service rendered by the staff Huiling.
August 19, 2025
Experienced a most wonderful service from a staff called William at the bugis shop on 11 Nov 2023. He was really friendly and helpful in assisting with my purchase. Thank you for a great first buy from Timbuk2!
August 19, 2025
Was initially a loyal fan of Timbuk2 for their quality and lifetime warranty. But now question the value of the warranty.
Upon submitting for repair, was told unrepairable and given a 30% in regular priced item for trade in. The thing is, there is a storewide 30% which makes my trade in worthless anyway… so this means the lifetime warranty is quite worthless for this case… I do believe for bags they deem unrepairable, there should be better compensation minimally 30% on all items and not regular priced…
UPDATE: Ordered online from their website, received NO status update and unreachable local support. Only when I reached out to their global team was I able to check that the order was never fulfilled and that they will refund. Unacceptable service, holding orders with no update even with no intention of fulfilling online orders.
I’ve lost faith in one of my favorite brands.
August 19, 2025
Had a very pleasant experience here. Went down to the shop because the email help centre wasn't able to answer my questions. James was there and answered all my questions. I'm very thorough and he was able to help me decide. Ended up buying the stealth folio during the 30% off for someone else. I wasn't sure if it would fit, but when I found that it did, I came back the next day to get one for myself. James recognised me, we had a pleasant chat and he gave me a fistbump as I left!! I'm not sure why the other reviews spoke negatively about James, it might be how he was in the past, but my experience with him is not anything like theirs. Keep it up James, you're doing great!!!
August 19, 2025
Nice shop and great bags!
James is a little soft-spoken but he's willing to help and answer all my questions without much hesitation. Just approach him!
He helped me pick out a bag that suits my needs and even let me fill up the sample bag full of my stuff just to test it's capacity.
This is way better than the staff from the previous shop I went to who told me I can't put things into their bags.
10/10 will be back again!
August 19, 2025
Used to love their bags, but their questionable lifetime warranty convinced me to go for other more reliable brands from now on. They refused to repair my bag, attributing the all over peeling of the bag's water-repellent layer to 'regular wear and tear', when it was obvious it was due to a substandard material they'd chosen to use.
August 19, 2025
First day of using.
This is the spire 2. Stitching is kind of weak.
Now in the process of claiming warranty. Keep posted on the process!
August 19, 2025
Completely unresponsive customer service, they don’t answer the phone and their website doesn’t work.
August 19, 2025
James was very quiet and soft spoken, and doesn't complete sentences well. Seems like the below reviews are quite spot on. He appears to try to dodge and avoid customers as much as possible, and also tries to serve you with as little words as possible coming out from him. Would suggest to send James for training.
August 19, 2025
Had a wonderful experience shopping here. Was getting a gift and hence took some time to decide (spoiled for choice). Staff was patient knowledgeable of all the different bags’ features!
August 19, 2025
Good customer service from Yi Hung! I wanted to buy a Hydro Flask and he was busy with other customers but was still smiley and patient when he attended to me. Thank you so much for the nice shopping experience, appreciate it! :)
August 19, 2025
Had a wonderful shopping experience here. Finally got a bag for myself. I would like to express my sincere gratitude to Hui Ling on her assistance and suggestions to choose the best bag for me. She goes extra mile and gave a few logical suggestions to choose the right one for me. Keep up the good work and attitude!
August 19, 2025
Extremely lousy to follow up and reply to customer on warranty claim on stitching come off reported more than 3 weeks. Up till now, no action. If Timbuk2 don’t wish to honour this lifetime warranty, just let your customer know. Not letting your customer hanging…won’t be buying any more products from them…
August 19, 2025
The post service is bad. I sent my watch for repairs, they didn’t call me when the watch is fixed. I was told by the sales person that I didn’t collect my watch and it might have sent back to the warehouse. But I was not informed at all!
August 19, 2025
Went there for strap replacement of my watch. Staff is very helpful and price is reasonable. Overall great experience.
August 19, 2025
The lady was helpful but seemed overwhelmed as she was the only staff there. I bought a watch though. The shop stocks are very good. Saw the Seiko I wanted.
August 19, 2025
Special shoutout to shop manager Mr Larence for his professional service and conduct in going out of his way to assist me with an exchange even though their store didn't have the model I wanted, he made the extra effort to contact a nearby outlet and had them keep one for me. Mr Larence thank you once again for being a shining star in the retail industry and may your example inspire others 👍👍👍
August 19, 2025
Don't recommend to come to this shop. Extremely terrible service. Asked to see a another watch, the male staff was not willing to to serve and said told us to buy from roadside. LOL...
August 19, 2025
Jasmine helped me put on all the 5 watches I tried and looked for similar styles for me to try too. She spoke with knowledge and politeness. Thank you Jasmine and Laurence for your help and professionalism!
August 19, 2025