Terrible experience! Rude staff! Please train your staff properly on how to treat customers better.
My sister took 4 pieces and liked only one design but the size didn't fit well. So I helped her return the other 3 pieces and got her another size of the one she liked. I returned them to the staff at the fitting room and went to take another size. I explained the change in pieces from originally 4 to 2 to the staff, and then the staff's expression changed. She abruptly opened the curtains to my sister's fitting room *without any warning* and rudely demanded the number card. She was being plain rude about it and was discussing this so loudly with another colleague as if I can't hear nor understand them.
I don't get how any retail staff can just pull open the curtains without any warning, potentially flashing the customers. This was the first time I encountered this, and it is shocking how this behaviour came from a store that seemed so well-organised.
August 19, 2025
Their clothes have got very weird sizing in general where the chest area is really tight and waist area is quite loose. So if you have to buy from them (the advice is not to) please go down to their stores to try. DO NOT BUY ONLINE!!!!
August 19, 2025
First time having bad experience in this outlet.
On 19 May 1.30pm, unpleasant with the staff that station on the changing room who having a medium long hair and mask on. The way the she speak out is rude and didn’t even clarify before speak out. In the situation, me and and my sister have not trying to change in one room instead I am asking her to help me adjust the dress in the room, but the staff have voice her unpleasant and not kind voice to mentions the room is only for one person to change not two. Not even asking if need help but kind of scolding us with her vitriol voices that make people feel not comfortable. If we did changing inside we will definitely apologise but we are not and I definitely not going to deal will this kind of attitude. Thank you!
This is the first time I have such bad experience with kind of manner in this outlet. Before had never been happen.
August 19, 2025
One of ur sales staff/manager working here (lvl 3 outlet) is so aggressive with customers. I asked a simple question, and your staff got paggro and made me feel super uncomfortable about my question. I don’t care what kind of sales promotions y’all have going on. Nobody wants to buy your clothes if your staff are so nasty.
August 19, 2025
The two staff just chit chatting and the egg walffle so hard n no taste at all. I won't buy again, terrible staff n food, it doesn't worth of price $4++
August 19, 2025
Lousy service. Wanted to buy, the next door selling pao reply to me now eating. If u want to buy just wait for her finish her break than u buy. With a unfriendly service reply. Hello, did I own u money. I just want to buy and no need to say so unfriendly way. If u are eating just show a piece of notice say not in service wait till a timing. So that no one will not disturb her eating. The worst service I get and not a must to eat your snack. This company really need to change your way of serving customer.
August 19, 2025
Bought a vourcher from Shoppe, came here to claim but a rude aunty told me it is not available.
If not available then don't sell the vourcher at Shoppe.
Don't waste our time.
August 19, 2025
The Pandan egg let was not cooked. When I told the staff she was extremely rude and said cannot cook inside, That’s how it’s made. When I said so I should eat it raw? She just kept saying this is how it’s like. Will make a complaint to SFA for serving raw food and saying it’s normal
August 19, 2025
food is good, but the female staff there is extremely rude. she asked for what i wanted with her back facing me and expected me to know that i was talking to her. after i ordered, she told me to come back in 5 minutes. i came back after a while for her to tell me that she sold my order away already, and even insulted me behind my back as a walked away. not surprised that there are tons of bad reviews about her
August 19, 2025
I got lucky. Was served by a friendly auntie n another young lady tending to the waffles ytd (21/04/2024) Shopee redemption was seamless. 1 star deducted cos the waffles got pretty hard after it has cooled. So eat it while it's hot!!
August 19, 2025
Bought on promotion on Shopee app. Require to wait for 12mins as informed by the female staff during lunch time, past 12pm, on a weekday.
Mostly original type extra quantities are made. Easy app redemption.
Pandan tastes the same as the original type. If purchasing $4.10 vs Original then not worth it. On Shopee for less than $1, no complain.
Eat fresh on-the-spot so it will still be crispy, otherwise it will become soft & chewy.
August 19, 2025
Rude middle aged woman. If you are not happy to accept shopee vouchers, don't work in this shop. Impatient and show black face to customers. Will never patronize this outlet again.
August 19, 2025
very rude, the egglet is spoilt and they got the cheek to ask me to explicitly ask for freshly cooked egglet before ordering, very bad experience
August 19, 2025
The shop located at level B1 between supermarket and escalator. Straight forward service. Order, pay, wait and collect and enjoy. They are selling egglet guys, we don't need 5-star hotel service or smile. The egglet was nice. Please take note this has to be consumed while warm. Consume later will make the egglet not crispy. There are promotion on shopback app. Recommended!
August 19, 2025
I should read review before buy from this shop. After I buy, the lady put the receipt with peg on the table and I thought it's for me to hold onto, then she shout at me saying don't grab it from the table. Then how I know which number am I on. Afterwards I see her give receipt with number to other customer. Then I was going like where is my receipt? Why yell at me when it's her fault not give me a receipt.
August 19, 2025
The taste is not bad to try. But the staff is not friendly, she keeps the bad attitude to serve customers during 20 mins I wait there. I was standing to wait my order. Actually it took a long time to get order completed
August 19, 2025
The chocolate egglet I got is not fresh made upon order. They already make before hand so is kinda cold and lose it crispy. Compare to other outlet they are fresh made on spot upon order
August 19, 2025
Came for the Hong Kong Egglet (Bugis Juntion branch), stayed for the attitude. The mid-age lady were so rude and impatient, I almost felt like I should apologize for being a customer. If you enjoy being treated like a nuisance, this place is a hidden gem.
August 19, 2025
I normally love buying egglet whenever I chance upon any, but this store particularly has the worst servicing staff. Feels like you are offending her when she takes your order. But I think she’s the business owner, then it all makes sense
August 19, 2025
Not too dissimilar to other bubble tea places. However, i do prefer the taste of their milk teas. Have visited their differenr branches in different cities and their consistency is brilliant. As of this branch, it's quick via kiosk ordering.
August 19, 2025