Read what shoppers say about stores at Bugis Junction.
3,628 reviews
Stephen Gani
City ChainFriendly and attentive staff. They know their trade well. Able to recommend suitable watches, know the details for the watches, and very helpful in narrowing down the selections. Not pushy at all. Thumbs up.
August 19, 2025
A Pap
City ChainVery good service. A bit of everything but unfortunately not enough special models.
August 19, 2025
Prashant D'Souza
City ChainA shout out to Lawrence, The Shop Boss here. Entered here after a unworthy visit at the BSO outlet just across the roas (Reviewed Separately). Was looking for a specific Citizen Watch Model, Lawrence looked up their inventory & unfortunately wasn't available in any of their outlets. We struck a conversation about watches & understood Lawrence Was passionate about Horology. Recommend all to visit here when they are in Singapore.
August 19, 2025
Khairul Ihsan
City ChainA big, big thank you to manager Alex (apologies if I got the name wrong as I'm terrible with remembering names) for giving me and my fiancée exceptional service tonight. We had planned to look at several shops before purchasing a couple of watches as gifts for our wedding but decided to purchase from City Chain Bugis due to the affordable price points and the service that manager Alex provided us. We're very grateful! 😊
August 19, 2025
Liliana Popa
City ChainThis is the first time I visited this shop and I was very impressed with the many choices I can have in-selecting a watch. The place where the shop are located is very busy but wheelchair people are welcome as well.
August 19, 2025
El Mamoune Samim
City ChainWe bought this watch 2 months ago from your store in Bugis. Days later, we figured out there a defect with the timing, the watch is late and totally not accurate. We took it back to the store, where your agent promised to solve the issue. It took them a month for repairing before they called us for pick up,and guess what! The same issue persists. We took it back to the store today asking for refund or replacement, and the sales agent "Jasmine" was very rude to me and my wife, she kept saying there is nothing they can do for us and it is not their problem because they are only resellers.Her colleague interfered trying to alleviate the tense of the discussion, offering to send it back to be repaired without any guarantee that the problem will be fixed. We feel cheated and robbed by you, we paid $126 for a worthless watch that doesn't cost a nickel.
August 19, 2025
Yong Jing Yi
City ChainI first ordered to view Cyma and Seiko Presage Cocktail womens watches via WhatsApp and when I got to the store, I was helped out by Lawrence (not sure if I got the name right). He was really knowledgable and helpful, super patient as well. I got the Seiko Presage Cocktail Series - which sadly was faulty and had to send for repair within the week. Lawrence was once again knowledgable about the process and how the repairs were done. 3 weeks later (during the festive period) I got my watch back - with the assurance from Lawrence that he examined it for 1 day since it got back to the store. The whole experience which was supposedly unpleasant was then tolerable!
August 19, 2025
Xin Hao
City ChainLovely experience. All staff are friendly and welcoming. They are knowledgeable as well on the brands and make good recommendations according to your budget, preferences, and occasion. They have a healthy range of stocks as well - the latest Seikos and Caisos, GShocks. Limited edition stocks also available while it lasts. Great service and hospitality by Laurence all-round. He was very patient and polite in guiding me on the models, flexibly describing the specs to me in detail and try them on one by one.
August 19, 2025
Tsui Brandon
City ChainHad a great experience with staff Nicole at City Chain Bugis outlet. She was very attentive and patient with us letting us try on multiple watches without any sense of pressure or upselling. Eventually ended up getting a Seiko Cocktail Time. Would definitely patronize the same shop again if I were to pick up a Seiko in the future
August 19, 2025
Ginny Sim
Playdress Bugis JunctionGood customer service! Afrin was really nice and patient
August 19, 2025
My partner and her family had a really bad experience with a staff member whom displayed extremely poor customer service. I do feel at the very least you should have some level of professionalism doing your job even if you dislike it.
August 19, 2025
Jimmy Liaw
Playdress Bugis JunctionIf got 0 star I would rate this shop 0 star, my girlfriend already try the dress then the size cannot fit then I change another size then pass to her. Then the staff just direct open the cotton and take back the dress ask my girlfriend to re queue and my girlfriend haven’t even wear back her own shirt. So rude and very not respect my girlfriend for this incident!!!
August 19, 2025
Wils w
Playdress Bugis JunctionPlease If u wanna avoid crowd don't visit this outlet. Heavily under staff and I've got staff replying me "sorry I'm not sure" to my query with regards to the dresses colour. Like ???? No product knowledge didn't even bother checking. During check out staff claim to not find my phone number so I showed her my account details I registered with. In the end, I couldn't attach my membership during payment so I really don't get what for sign up as member if I don't get the benefits lol. Super bad experience overall.
August 19, 2025
jipet lala
Playdress Bugis JunctionOne of the worker there was really rude , I don’t think there is anything wrong for trying out few dresses a few times ? If we don’t try how would we know which size we fit which dress we like ? My sister and I add up together only tried less than 10 dresses .. if you are not happy about us keep trying and asking u question (which I only asked once and u showing me your attitude), say it infront of us why need to mumble and walk off asking other stuff to serve us while we making payment ? What ? Just because u not happy that u end up need to hang back the dresses ? We didn’t even make it a mess , and for convenience, we will still be going there to buy dresses again so hope to “see you” again , please say it infront of us if u not happy about it okay :) ? My sisters are kind doesn’t mean I need to be kind …would give it 0 star if there is 0 🙄 no manners at all , not saying all the stuff but probably she able to give the KAREN vibes …..🤗
August 19, 2025
yxtiiing c
Playdress Bugis JunctionHad an awful experience at Bugis Junction outlet while choosing a dress for my sister’s wedding. My sister was discussing and choosing a colour that she will want us as bridesmaids to wear. We decided to go there as it had a variety of colours and styles for us to choose from, but that was only the good part about the store. As we were changing and choosing the dresses, the staff that was in charge of serving us started to get annoyed as we were taking “too much” time choosing our dresses. What made it worst was, because we took “too much time” the staff got rude and walked away. We could heard her talking in impatient to her colleague from afar asking her to take over her to serve us. Marriage is a once life thing and it is my sister’s wedding, of course we would take more time to decide on the dresses to see which dress are the most suited for my sister’s wedding… In the end, gave us this kind of customer service, very disappointed at this outlet, my sister actually wanted to buy more for other bridesmaids but guess what NOPE!
August 19, 2025
Heran Buddhika (heraN bUdDHikA)
Playdress Bugis JunctionGood collection of dresses. I ordered one dress online and picked up at Bugis Junction shop. The lady had a silent unpleasant attitude that I didn’t like.
August 19, 2025
Sagi Benbasat
Playdress Bugis JunctionContemporary clothing shop, quality is pretty standard (H&M and the sort) and prices are the same
August 19, 2025
nico wong
Playdress Bugis JunctionPoor service, I placed an order on the official website, but it will take a few days to process. There’s no customer service to inquire, and emails go unanswered. Visiting the store for help didn’t solve the issue either; the staff just told me to wait. They lack flexibility in handling problems.
August 19, 2025
Maryam
Playdress Bugis JunctionVery pricey, however the quality, fit and selection of items are also equally high. I loved the organization of this store. The mannequins were dressed artistically. Staff was friendly, however can get upset if you buy less items, they can be pushy in getting you to buy more. The size range in this store is better compared to most outlets in this mall, accomodating till size XL/US midsized women.
August 19, 2025
EL EL
Playdress Bugis JunctionPoor quality clothes that cannot even iron straight. The clothes condition became really poor after washing. Do not buy.
August 19, 2025