Read what shoppers say about stores at Bugis Junction.
3,628 reviews
Mei Ruey Sze-Na
CherisVery unfriendly seller. She had an unhappy face and sarcastic tone. I wanted to try another color to see if it would suit me. She asked me to try the one on the rack, even though I wanted a different color. She wouldn't take out the stock unless I could confirm the size would fit. Sellers should be accommodating to customers.
August 18, 2025
Jay Sim Jie
CherisBugis outlet. First and will be my last purchase. On January 25, 2022, at about 7 PM, I spent more than $100 and was definitely not pleased at all. 1. The service staff was rude, eavesdropped on my private conversation, and interrupted during decision-making. 2. I am okay with them recommending the right size, but her delivery could have been better. Thankfully, I'm not offended by her way of saying I'm fat and will not fit, because I know I am and I took all the largest sizes. Her size recommendation was pretty accurate, though, so I listened. 3. She was very unwilling to work/serve and provide options for sizes and colors when requested, even though she was free. It's a "take it or leave it" attitude. No size, no color? Don't try, don't buy. Or just buy the current one you try, even though it's not nice, because she didn't want to go in and take different colors for the customer to try. 4. A good thing is that they did increase the sizes; last time, it was only for skinny people, but now some designs cater for chubby and slight plus sizes.
August 18, 2025
Jermaine
CherisHorrible service, worst product quality. Picked 2 shirts from a rack that had no 'no trying' sign, unlike other racks that did. Went to try them on, then took another 2 shirts from the same rack to try on. Before trying them on again, an auntie staff member with a low bun said in Chinese: "Actually, these are not for trying, but I don't know what's wrong with me today; I let you try. So, hurry up and try; stop coming out and showing your friend." 1. There was no indication that these clothes were not for trying. 2. There were 3 cubicles, one was unoccupied, and only 2-3 customers were present the whole time I was there. Was there an issue with me trying clothes for 5-10 minutes? 3. What was with the condescending attitude? Bought 2 tops for 50 bucks, went home and hand-washed them in cold water. The Colour immediately faded. Amazing quality. I'm not sure how they can operate a business with products of such poor quality and with staff with such an attitude.
August 18, 2025
Susi Batrisya
CherisAt Paya Lebar Quarter, the lady staff was not friendly at all. I went there to buy a dress. It stated "rack sale" at $25, and I even asked the lady to confirm it was $25, and she said yes. I couldn't try on the dress, even though there was a changing room available. Nevertheless, I bought the dress. After walking around for a bit, I realized she had given me the wrong dress. I went back to the store to ask for an exchange and literally saw someone trying on the dress. But why couldn't I do that? She ended up telling me the dress was not $25 but over $40 (I don't remember the exact amount). At that point, I asked for my money back because I wasn't willing to pay more for the dress, and it wasn't my fault to begin with. She gave me a "black face" (an angry look), telling me I couldn't get my money back. She even dared to accuse me of lying to her. She accused me of taking the dress from a shelf behind, not from the "sale" rack. When I dared her to check the CCTV, she refused. She then proceeded to give me the correct dress with a very bad attitude. She didn't even bother to give me back the plastic bag. Shaking my head. It was literally a nightmare.
August 18, 2025
Shriya Bhat
CherisThe clothes are nice, but the service is pathetic! The salesperson refused to let us try on dresses we wanted for ridiculous reasons—for example, claiming the dress had elastic or not wanting us to try the same dress in a different color. This spoiled our whole experience, especially when they rolled their eyes at us as we looked at clothes to try from the rack. I don't understand why they work here or why they even allow trials if they can't even have the patience for 10 minutes of service.
August 18, 2025
Sahir Kazi
CherisRidiculous shop that treated us with utmost disrespect. The lady was rude and would deliberately give us clothes that were not in our size ranges (Needed size S, gave me XL) because apparently "we can't fit into them". Do not go there!
August 18, 2025
Tan Wei Ling
CherisNot sure if the three fitting rooms in the store are for decoration only or what. Somehow, there's a no-try-on policy implemented, and I'm not sure how we are supposed to know the clothes fit without trying first? By using our non-existent psychic powers? And it's not like the clothes are dirt cheap. My friend paid $50 for two shirts that supposedly weren't allowed to be tried on (as told off rudely by the lady at the store). Also, the original colors faded immediately after the first wash, and there were white spots magically appearing on the fabric as well. The experience at this shop was truly phenomenal, 10/10 WOULD NOT RECOMMEND.
August 18, 2025
Kadeen Duran
CherisThe owner might want to reconsider the staff she currently has. The 2 ladies at Bugis are very rude, not welcoming, and pushy. No wonder there were no customers in their store when the store across them had a lot of people. To the owner, your business is not going anywhere when you have sales people like the current ones you have.
August 18, 2025
Kai Compton-Leigh
CherisI was a regular customer and tried to return a skirt today (May 8, 2024) that didn't fit me, but I suspect she took a picture of me as I saw her phone camera facing me. I am so offended by how the employee treated me. I asked her, "Did you just take a picture of me?" She rudely said "no," then I told her, "I always buy here." She rudely replied, "Yes, I know." I am so traumatized; I will not buy here anymore.😡
August 18, 2025
Teresa Wee
Twelve CupcakesQuite overrated. I got a box for my colleagues for someone's birthday.
August 18, 2025
De Sheng
Twelve CupcakesI found their cookies to be a little too high on sugar. They could be better.
August 18, 2025
Karel
Twelve CupcakesCupcakes are usually very good from here, but when I went there was no service. Ringing the bell had no effect.
August 18, 2025
Jay Ng
Twelve CupcakesLove red velvet cake and matcha cake.
August 18, 2025
Ajit Ghosh
Twelve CupcakesCan’t give them 0 stars as there is no option. Ordered a birthday cake. It has not arrived on time. Now waiting to see if it will arrive at all. Bad service.
August 18, 2025
Aashish Shukla
Twelve CupcakesThey make possibly the best cupcakes in town. Not the cheapest place to buy cupcakes, but if you are looking for quality, Twelve Cupcakes doesn't disappoint.
August 18, 2025
Aurora Lim
Twelve CupcakesThe service staff was really helpful and even went the extra step for me, even though he didn't need to. My hands were full of dabao food and one box from Beard Papa. He noticed it would be hard to carry an additional box of 3 cupcakes, so he helped me with an extra plastic bag that could fit the bigger box. Aww, thank you! 💕🥰 …
August 18, 2025
Mei Mei Wang
Twelve CupcakesI had this cupcake during my sister's birthday. I love the mini-sized one.
August 18, 2025
Fong Lee
Twelve CupcakesCupcakes are quite good! Packaging is also nice. But considering there's no promotion, the price is a bit expensive!
August 18, 2025
Singa Kencana
Twelve CupcakesI was there earlier at the Bugis outlet. I need to provide feedback about the Indian man who was serving me at the counter. I tried out three different-flavored cakes that were on promo, priced at 3 for $12. I chose one of each flavor. When I requested and asked nicely if I could swap one of the cakes for another of the same flavor, the man gave disgusting service, acting as if I owed him money. I just want to say a few words to this Indian man who served at the counter: I understand if you don't like your job, but this is a service industry. If you don't have a passion for service, please go home; there's no need to work. Service comes from the heart. Don't give me that look as if I owe you any money. Please bear in mind: if you don't like what you are doing, go home. After all, sweet cupcakes are way too salty because of your disgusting service.
August 18, 2025
Rebecca Neo
Twelve CupcakesInconsistent cupcake size and texture (some are crumbly inside). Standards have been dropping.
August 18, 2025