I bought a cushion from here that I really liked. I asked the sales lady for extra cushion sponges. She recommended a sponge to me. I asked if this was the same sponge as the one inside the cushion, and she said yes. When I brought it home and opened the cushion, I realized the sponge was a different one. I went back to the store, and the sales staff then informed me the cushion sponge was out of stock. I realized she had conned me into buying a sponge that I didn't want, just to increase her sales. She dishonestly told me it was the same sponge as the one in the cushion, knowing it was not. If it was out of stock, why didn't she say so the first time? I felt cheated into buying a useless sponge not meant for the cushion, and not the same thing either. This was dishonest sales practice.
August 18, 2025
I am extremely delighted with the **sales** personnel, Ms. Rein. She is very **patient**, courteous, and knowledgeable **about** their products.
August 18, 2025
I had an amazing shopping experience on 9th April at this outlet, thanks to your staff member, Vincy Chew! She is so kind, so lovely, always smiling, and super professional. When the product I wanted was out of stock, she kindly gave me other suggestions but did not push me into buying them. Because of such professionalism, I asked her for more recommendations and bought the ones she suggested. She also kindly provided some samples to test at home. I just love this kind of salesperson: happy, kind, not pushy, but professional and knowledgeable. I have been to other Faceshop outlets, but I will only return to this one if Vincy is there. Super employee!
August 18, 2025
I had a happy and memorable shopping experience on March 13, 2025, for my birthday month. I received excellent services rendered by Vincy Chew. I simply loved her product recommendations suitable for my skin type, and I was given some free samples to try for future purchases. She simply made my day and made me feel like a queen ❣️
August 18, 2025
Delicious apple strudel, crispy on the outside and soft on the inside!
August 18, 2025
I enjoyed the durian mille crepe cake.
August 18, 2025
After lunch, think I still have room for 1 more piece of pastry. 😜 …
August 18, 2025
Very crispy.
August 18, 2025
The stall sells spoiled food; it tasted very bad.
August 18, 2025
I got one Oreo mille crepe. The crepe was too dry.
August 18, 2025
The apple filling was tasteless and had hardly any custard.
August 18, 2025
Their apple strudel and durian puff are so irresistible! 🤤🤤🤤
August 18, 2025
Very disappointed as the standard of the apple strudel has dropped a lot, and the service has been consistently lousy over the past few years.
On September 13th, I went down to purchase an Apple Strudel (S$6.80).
1. I politely asked her to cut it for me, and her face (a Chinese lady with short hair) started to turn black.
2. When I ate it, most parts were soggy. I actually wanted to exchange it, but then I thought to myself, 'never mind,' as the filling inside isn't as good as before anymore.
I guess I will not go back again after a few incidents like these.
August 18, 2025
I purchased a very small strawberry strudel (the smallest one they have). It was good, but not worth $3.80 for a little bit of puff pastry, some cream, and literally half a strawberry. Please at least put 3-4 halves on top instead of just one half. The staff member was friendly, though.
August 18, 2025
The crepe was so hard to eat. I wasted my money on it. Not worth it! The worst! So disappointing!
August 18, 2025
I bought the pineapple balls and left them at the office. Usually, if tarts or similar items I buy are good, they're finished by everyone before the day's end. This one remained largely untouched after everyone took one. A chemical/synthetic smell was present when the bottle was opened. The pastry consistency was okay but dry, and the taste was just not right—it was too sweet.
August 18, 2025
We bought the half and mini sizes for takeaways on our flight back to Abu Dhabi on April 7th at 2 PM. We tried the mini one prior to our flight at 6 PM, and it was okay. Mid-flight, when we tried it again at 10 PM, it was already spoiled. Super disappointed! Upon reaching Abu Dhabi, the half-sized one also smelled super acidic and spoiled. Disappointed!
August 18, 2025
I love the apple tart! It's one of the few apple tarts that come with large, chunky, and juicy apple pieces. The crumble can sometimes be quite soggy, but it still makes for a very refreshing dessert.
I just wish the quality were more consistent. Sometimes the tart is “leaking” at the bottom, due to being left out too long in its plastic box. Other times, it's either too sweet or has very little apple filling. The pictures shown were taken over a period of time, and you can see the discrepancies.
The staff here at Bugis is very kind and patient.
August 18, 2025
Here's the edited review:
Bought both the durian puffs and durian strudel on 5/8/25. We kept both pastries in the fridge. But to our disappointment and disgust, the durian puff turned bad with a strong sourish smell and taste. How could the puffs and strudels turn bad in such a short time, unless they were already spoilt when I purchased them? I tried to call the staff via telephone, but no one seemed to be answering.
August 18, 2025
Friendly staff, a wide variety of shirts and t-shirts to choose from, and a decent price as well.
August 18, 2025