Poor Customer Service by Ground Staff
Went to collect my luggage and was disappointed with the lack of basic customer service. The staff member showed no initiative or courtesy—she didn’t bring the luggage to us but instead told us to go to the back area to retrieve it ourselves.
Upon inspection, we found that the luggage had dirty wheels and appeared to be a display set. When we raised this, she dismissively said there was no stock available and made no effort to provide alternatives or offer any recovery service.
When we asked for a physical receipt, she again responded dismissively, stating that since it was purchased online, the receipt was only available online.
There were no other customers around, yet she behaved as if she was too busy to assist. The overall experience was disappointing and unprofessional.
August 18, 2025
I had a great experience buying a bag from Niki. She was professional, friendly, and the transaction was smooth from start to finish. The bag was exactly as described, and she made the whole process very easy. Highly recommend Niki. Thank you for a wonderful sale!
August 18, 2025
I went to get gifts for an event this weekend. I want to thank the entire store for their helpful inputs and suggestions, even with the style of engraving, especially Jay and Nickson. A special shout-out also goes to Kamal, who walked me through the process of engraving! And not forgetting Roslan too. Jay has been very engaging and friendly; he even introduced me to all the staff. So, thank you to everyone working there! You made my day!
August 18, 2025
Sales lady wasn't nice and had a sour face towards me. I think she's not happy with her job. I wanted to buy a pair, but her attitude put me off so I left.
August 18, 2025
On April 30, 2019, I bought a bag and a bag cleaning product at the Aldo store in Victoria Street, Singapore. I paid and left. However, the staff member only packed the bag, forgetting to include the cleaning product for me. Can staff at such a large and branded store really forget such an important item? The value of the item I lost was not great, but I was disappointed in the quality of the service.
August 18, 2025
Excellent service, fast response, informative, and super professional. Thank you, AZ, for being so cool and such a professional during the short time I shopped there. I will definitely come again to Aldo in Bugis for such amazing experiences with amazing staff like AZ.
August 18, 2025
Here's the edited review:
Superb customer service by Shahbaz and his co-worker at the ALDO Jurong East branch, and also the staff at this ALDO branch.
I'd been after this specific model of shoe for more than a year, but it was always out of stock. This time, I decided to call ahead before visiting, and randomly tried the Jurong East branch before the Bugis outlet.
Shahbaz was very happy to help and set aside the last pair of the shoes for me, which was a size larger than my usual.
He also took the initiative to set aside another pair in my size when a new shipment arrived a day before I visited the store.
August 18, 2025
Great selection of shoes. It was very busy, but the staff was eager to help and they were efficient. I bought 2 pairs of shoes.
August 18, 2025
AZ was really helpful, patient, and efficient. Helped me order a pair of shoes that were out of stock, and the stock arrived the next day.
Both days AZ was very polite and was all smiles. 👍🏻👍🏻
August 18, 2025
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Frances Cheah-Hansen (Echo)
ALDO Poor service. I don't normally give reviews, but today's experience at Aldo Bugis was a bit annoying. When I visited today, the female staff was unfriendly. She didn't even bother to assist, didn't smile, and seemed unwilling to communicate. It's too bad, as I wanted to buy a pair of boots. I think she's Filipina, and perhaps because I'm also Filipino/a, she didn't feel the need to accommodate me. Just annoying.
August 18, 2025
I like this model of women's casual shoes.
August 18, 2025
Senior Associate Amirul Qaiyyum was very friendly and helpful.
August 18, 2025
Dear ALDO Bugis Junction Team,
I wanted to take a moment to express my heartfelt appreciation for the exceptional service I received from Townie during my recent visit to your store. Townie is, without a doubt, the best ALDO staff member I've ever had the pleasure of interacting with. Her warm and engaging personality made my shopping experience truly memorable.
Townie's ability to connect with every customer, including myself, was impressive. She took the time to understand my needs, offered personalized recommendations, and made me feel valued and respected. Her enthusiasm and passion for her work are contagious, and she is a shining example of excellent customer service.
Please pass along my sincerest gratitude to Townie for making my experience at ALDO Bugis Junction so exceptional. She is a true asset to your team, and I look forward to visiting the store again soon.
Thank you again for the outstanding service!
August 18, 2025
The customer service was good and friendly. Especially Store Manager Calvin. Will come back again.
August 18, 2025
AZ was very helpful and professional in recommending the type of shoes and in getting stock from other outlets for my convenience. Well done! Keep it up!
August 18, 2025
I purchased a wallet on February 22nd. The zip broke after only 3 uses. When I went to ask for help, repair, or replacement, the person stated it was human error on our side. Why not on the manufacturer's side? So much for a brand! It's alright... They just lost a customer and their family due to a petty attitude.
August 18, 2025
Kalaichelvan Virapan
ALDO I recently visited ALDO Bugis in Singapore and had an exceptional experience, thanks to the wonderful service provided by Xin Ya. Her friendly demeanor and attentive assistance made my shopping experience truly enjoyable. Xin Ya went above and beyond to help me find the perfect pair of shoes, offering helpful suggestions and ensuring I felt comfortable throughout the process. The positive vibe and excellent customer service at this store are commendable. I highly recommend visiting ALDO Bugis and seeking out Xin Ya for an outstanding shopping experience!
August 18, 2025
Calvin from Aldo demonstrated top-notch service and managerial skills that have impressed me immensely.
He proceeded to repair the shoes I bought, and beyond that, he replaced them. It's not just the act itself, but the patient, understanding, and prompt process that made the whole experience exceptionally pleasant.
Great job! Please keep this star, Calvin, within your organization. 🙏
August 18, 2025
A nicely revamped store with nice US- and UK-made shoes. The products carried look nice, and there's a wide variety of shoes that are on trend.
August 18, 2025
I went to the store last Friday, March 12th. The staff was terribly unfriendly when I asked for a half size up and told me there are no half sizes, failing to explain that this only applies to that particular SKU.
August 18, 2025