Read what shoppers say about stores at Bugis Junction.
3,628 reviews
Jay Ng
New BalanceI'd give it 0 stars if I could. Ghost shop: I called umpteen times, and no one picked up. I didn't even call during peak hours. Why bother installing a landline if the staff simply couldn't be bothered to pick up the phone?! 👎👎
August 18, 2025
Ismail Marzuki
New BalanceI was attended by this super friendly, polite staff member, Hanif, in your Bugis Junction outlet, who answered all my questions and gave me paramount advice on the types of shoes I was getting. Alhamdulilah, he's an asset to your organisation that I would like to acknowledge. He made my day.
August 18, 2025
Jeffrey Juntak
New BalanceBought 2 pairs from the shop today, and the part-time girl was super friendly and patient to let me try different sizes.
August 18, 2025
Keith Tan
New BalancePSA: This store only sells sneakers, not sports shoes. Tried calling multiple times to verify in advance, but no one picked up, only to be disappointed after travelling down. If you are looking for sports shoes, head to Suntec City.
August 18, 2025
Rizq Harith Putra
New BalanceThe storekeeper was very kind, although I tried on and took off shoes multiple times. He served me very well and gave helpful advice on sizing and functionality. I forgot his name, but I had a really great shopping experience here.
August 18, 2025
Wang Li
New BalanceI visited out of necessity, but the service was disappointing. I won't be returning.
August 18, 2025
Riana Tan
New BalanceHighly recommend this outlet compared to the Vivo branch! I was really impressed with the service rendered to me. I would like to express my gratitude especially to Ms. Wan Qing for her top-notch service and to the other staff as well. I came to purchase shoes for myself and my fiancé, and they assisted me by suggesting a few designs and even went to the trouble to find the shoes that would fit my fiancé’s feet, though I must admit it is indeed difficult to get the right size for him. But your staff really went through the trouble to assist me! Kudos to Wan Qing and to the rest of the staff! Please send my gratitude to them! Will continue to support and recommend them to my friends and family too! Thank you so much ♥️
August 18, 2025
Valerie Toh
New BalancePhoebe, the sales associate, provided excellent service. She was willing to help me check for a shoe size that wasn't available in this outlet but was available at Suntec City. Thanks for her extra effort. I also bought another pair of shoes from this Bugis outlet due to the service. :D
August 18, 2025
Hock Fook Tan
New BalanceWas served by Hwee Ling. She is very patient and knowledgeable. I appreciate her good service :)
August 18, 2025
Rahadian Narendra
New BalanceThe shop’s clean, showing the newest drop from NB. If you’re looking for the USA made collection, you might find them here, but usually they’re lacking stock for big sizes (43 EU & up).
August 18, 2025
Lin Lin
New BalanceNot many sizes were left. I tried to get the size I wanted but couldn't, and I left without buying. The staff immediately showed an unhappy face. Does she expect me to buy a size that doesn't suit me at all? Haha!
August 18, 2025
Victor Jensen
New BalanceWent to enquire and try out some shoes but received some nasty attitude and looks from "Manager". The store also has a very limited number of shoes compared to other outlets.
August 18, 2025
Christian Tan
New BalanceI bought these shoes on January 1st, 2025. After only a few weeks, they were unexpectedly damaged. I went back to the shop, looked for the Manager, and informed her about the quality. Without any delay, she checked and immediately replaced them. I had a fantastic experience with their service. The staff was knowledgeable and took the time to understand my needs. They offered assistance on the spot and helped me find the perfect replacement. The process was quick, and their attention to detail was impressive. I highly recommend their service to anyone looking for reliable and efficient service.
August 18, 2025
Jay Lim
Timbuk2I had been an avid Timbuk2 fan for years and never had issues with their quality and service. However, my recent Lazada online experience was horrendous, as I made two purchases, paid for them, and was told that both items were not available. To this day, both items are still available online, and all I was told was that it was a technical glitch and they are not honouring the sales... Well done!
August 18, 2025
Augustine Tan
Timbuk2Went to purchase a **backpack** today; the staff seemed unwilling to serve. I requested to use **ShopBack PayLater**, but the staff said they did not accept this payment mode, which confused me, as I knew they accepted **ShopBack PayLater** options. I paid for my purchases with my Visa card and received the **ShopBack** cashback rebates, and then I checked online. All their platforms stated they accepted **ShopBack PayLater** options, so I went back to ask the staff again. He seemed very confused about the payment methods they had and unwilling to check with his superior.
August 18, 2025
Xin Ting
Timbuk2I went to all the Timbaktu2 outlets and finally got my messenger bag from the Bugis outlet, thanks to the knowledge and excellent service provided by staff member Huiling.
August 18, 2025
Joel Koh
Timbuk2Experienced a most wonderful service from a staff member called William at the Bugis shop on 11 Nov 2023. He was really friendly and helpful in assisting with my purchase. Thank you for a great first buy from Timbuk2!
August 18, 2025
Jake
Timbuk2I was initially a loyal fan of Timbuk2 for their quality and lifetime warranty, but now I question the value of their warranty. Upon submitting it for repair, I was told it was unrepairable and given a 30% discount on a regular-priced item for trade-in. The problem is, there was a storewide 30% discount, which made my trade-in offer worthless anyway. This made the lifetime warranty quite worthless in this case. I believe that for bags they deem unrepairable, there should be better compensation—at least 30% off all items, not just regular-priced ones. UPDATE: I ordered online from their website but received no status update and found local support unreachable. Only when I reached out to their global team was I able to confirm that the order was never fulfilled and that they would issue a refund. This is unacceptable service: holding orders with no updates, even with no intention of fulfilling them. I’ve lost faith in one of my favorite brands.
August 18, 2025
Stanley Lim
Timbuk2Had a very pleasant experience here. Went down to the shop because the email help centre wasn't able to answer my questions. James was there and answered all my questions. I'm very thorough, and he was able to help me decide. Ended up buying the Stealth Folio during the 30% off sale for someone else. I wasn't sure if it would fit, but when I found that it did, I came back the next day to get one for myself. James recognised me, we had a pleasant chat, and he gave me a fistbump as I left!! I'm not sure why the other reviews spoke negatively about James. It might be how he was in the past, but my experience with him is not anything like theirs. Keep it up, James, you're doing great!!!
August 18, 2025
Project Yan
Timbuk2Nice shop and great bags! James is a little soft-spoken, but he's willing to help and answer all my questions without much hesitation. Just approach him! He helped me pick out a bag that suits my needs and even let me fill the sample bag with my stuff just to test its capacity. This is way better than the staff at the previous shop I went to, who told me I couldn't put things into their bags. 10/10 will be back again!
August 18, 2025