Read what shoppers say about stores at Bugis Junction.
3,628 reviews
Hao Jian Zhuang
Timbuk2Used to love their bags, but their questionable lifetime warranty convinced me to go for other more reliable brands from now on. They refused to repair my bag, attributing the all-over peeling of the bag's water-repellent layer to 'regular wear and tear,' when it was obviously due to a substandard material they'd chosen to use.
August 18, 2025
Adrian Chia
Timbuk2First day of use. This is the Spire 2. The stitching is weak. I am now in the process of claiming warranty. I will keep you posted on the process!
August 18, 2025
Jayan Sandhu
Timbuk2Completely unresponsive customer service: they don’t answer the phone, and their website doesn’t work.
August 18, 2025
Kenny Lim
Timbuk2James was very quiet and soft-spoken, and didn't complete sentences well. It seems the reviews below are quite spot-on. He appears to avoid customers as much as possible, and also tries to serve you with as few words as possible. I would suggest sending James for training.
August 18, 2025
Zi Yu Lim
Timbuk2Had a wonderful experience shopping here. I was getting a gift and hence took some time to decide (spoiled for choice). Staff was patient and knowledgeable about all the different bags’ features!
August 18, 2025
Shazana S
Timbuk2Good customer service from Yi Hung! I wanted to buy a Hydro Flask, and he was busy with other customers but was still smiling and patient when he attended to me. Thank you so much for the nice shopping experience. I appreciate it! :)
August 18, 2025
Justin Tan
Timbuk2Had a wonderful shopping experience here. Finally got a bag for myself. I would like to express my sincere gratitude to Hui Ling for her assistance and suggestions in choosing the best bag for me. She went the extra mile and gave a few logical suggestions to help me choose the right one. Keep up the good work and attitude!
August 18, 2025
Andy Low
Timbuk2Extremely lousy follow-up and replies to customers regarding a warranty claim for stitching coming off, reported more than three weeks ago. To date, no action has been taken. If Timbuk2 doesn't wish to honor this lifetime warranty, just let your customers know. Don't leave your customers hanging. I won't be buying any more products from them.
August 18, 2025
Shi Hui Oh
City ChainThe after-sales service is bad. I sent my watch for repairs. They didn’t call me when it was fixed. I was told by the salesperson that I hadn’t collected my watch and it might have been sent back to the warehouse. But I was not informed at all!
August 18, 2025
Peizet
City ChainHere's the edited review: "I went there for a watch strap replacement. The staff was very helpful, and the price was reasonable. Overall, it was a great experience."
August 18, 2025
Andre Heng Seng Lee
City ChainThe lady was helpful but seemed overwhelmed, as she was the only staff there. I bought a watch, though. The shop's stock is very good. I saw the Seiko I wanted.
August 18, 2025
Ethan Koh
City ChainSpecial shoutout to shop manager Mr. Larence for his professional service and conduct in going out of his way to assist me with an exchange. Even though their store didn't have the model I wanted, he made the extra effort to contact a nearby outlet and had them keep one for me. Mr. Larence, thank you once again for being a shining star in the retail industry. May your example inspire others 👍👍👍
August 18, 2025
Jason Yang
City ChainI do not recommend this shop. Extremely terrible service. When we asked to see another watch, the male staff was not willing to serve and told us to buy from roadside. LOL...
August 18, 2025
Nur Amira Ramli
City ChainJasmine helped me try on all five watches I was considering and looked for similar styles for me to try as well. She spoke knowledgeably and politely. Thank you Jasmine and Laurence for your help and professionalism!
August 18, 2025
Stephen Gan
City ChainFriendly and attentive staff. They know their trade well. They are able to recommend suitable watches, know the watch details, and are very helpful in narrowing down selections. Not pushy at all. Thumbs up.
August 18, 2025
Ah Paik
City ChainVery good service. A bit of everything; unfortunately, not enough special models.
August 18, 2025
Prakash D'Souza
City ChainA shout out to Lawrence, The Shop Boss here. I entered here after an unworthy visit at the BSO outlet just across the road (Reviewed Separately). I was looking for a specific Citizen watch model. Lawrence looked up their inventory, and unfortunately, it wasn't available in any of their outlets. We struck up a conversation about watches and understood Lawrence was passionate about horology. I recommend all to visit here when they are in Singapore.
August 18, 2025
Khairul Ikhsan
City ChainA big, big thank you to Manager Alex (apologies if I got the name wrong, as I'm terrible with remembering names) for giving me and my fiancée exceptional service tonight. We had planned to look at several shops before purchasing a couple of watches as gifts for our wedding, but decided to purchase from City Chain Bugis due to the affordable price points and the service that Manager Alex provided us. We're very grateful! 😊
August 18, 2025
Liyana Poh
City ChainThis is the first time I visited this shop, and I was very impressed with the many choices available when selecting a watch. The place where the shop is located is very busy, but people in wheelchairs are welcome.
August 18, 2025
Mamoun Samim
City ChainWe bought this watch two months ago from your store in Bugis. Days later, we discovered a defect with the timing: the watch was running late and totally not accurate. We took it back to the store, where your agent promised to solve the issue. It took them a month to repair it before they called us for pickup, and guess what! The same issue persists. We took it back to the store today asking for a refund or replacement, and the sales agent "Jasmine" was very rude to my wife and me. She kept saying there was nothing they could do for us and that it was not their problem because they are only resellers. Her colleague intervened, trying to alleviate the tension of the discussion, offering to send it back for another repair without any guarantee that the problem would be fixed. We feel cheated and robbed by you; we paid $126 for a worthless watch that doesn't cost a nickel.
August 18, 2025