I first arranged to view Cyma and Seiko Presage Cocktail women's watches via WhatsApp, and when I got to the store, I was helped out by Lawrence (not sure if I got the name right). He was really knowledgeable and helpful, and super patient.
I got the Seiko Presage Cocktail Series, which, sadly, turned out to be faulty and had to be sent for repair within the week. Lawrence was once again knowledgeable about the repair process.
Three weeks later (during the festive period), I got my watch back, with the assurance from Lawrence that he had examined it for a full day after it returned to the store.
What could have been an unpleasant experience was ultimately made tolerable!
August 18, 2025
Lovely experience. All staff are friendly and welcoming. They are knowledgeable about the brands as well and make good recommendations according to your budget, preferences, and occasion. They have a healthy range of stock as well, including the latest Seikos, Casios, and G-Shocks. Limited edition stock is also available while it lasts. Great service and hospitality by Laurence all-round. He was very patient and polite in guiding me through the models, flexibly describing the specs to me in detail, and allowing me to try them on one by one.
August 18, 2025
I had a great experience with Nicole at the City Chain Bugis outlet. She was very attentive and patient, letting us try on multiple watches without any pressure or upselling. Eventually, we ended up getting a Seiko Cocktail Time. We would definitely patronize the same shop again if we were to pick up another Seiko in the future.
August 18, 2025
Good customer service! Afrin was really nice and patient.
August 18, 2025
My partner and her family had a really bad experience with a staff member **who** displayed extremely poor customer service. I feel that, at the very least, **staff** should have some level of professionalism **when** doing **their** job, even if **they** dislike it.
August 18, 2025
If I could give 0 stars, I would rate this shop 0 stars. My girlfriend had already tried on the dress, but the size didn't fit. I got another size and passed it to her. The staff then just directly opened the curtain and took back the dress, asking my girlfriend to re-queue, and my girlfriend hadn't even put her own shirt back on. So rude and very disrespectful to my girlfriend for this incident!!!
August 18, 2025
Please, if you want to avoid crowds, don't visit this outlet. It was heavily understaffed, and I had staff replying to me, "Sorry, I'm not sure," to my query regarding the dress's color. No product knowledge was evident, and they didn't even bother checking.
During checkout, staff claimed they couldn't find my phone number, so I showed her the account details I registered with. In the end, I couldn't apply my membership during payment, so I really don't understand the point of signing up as a member if I don't get the benefits. Overall, it was a very bad experience.
August 18, 2025
One of the workers there was really rude. I don't think there's anything wrong with trying on a few dresses multiple times. If we don't try, how would we know which size fits us or which dress we like? My sister and I together only tried on fewer than 10 dresses. If you're not happy about us trying on dresses and asking you questions (I only asked once, and you showed me your attitude), say it in front of us. Why mumble and walk off, asking other staff to serve us while we're making payment? What? Is it just because you're not happy that you ended up needing to hang back the dresses? We didn't even make a mess, and for convenience, we'll still be going there to buy dresses again. So, I hope to "see you" again. Please say it in front of us if you're not happy about it, okay :)? My sisters being kind doesn't mean I need to be kind. I would give it 0 stars if that were an option 🙄. No manners at all. I'm not saying all the staff are like this, but she definitely gave off "Karen" vibes. 🤗
August 18, 2025
Had an awful experience at the Bugis Junction outlet while choosing a dress for my sister’s wedding. My sister was discussing and choosing a colour she wanted her bridesmaids to wear. We decided to go there as it had a variety of colours and styles for us to choose from, but that was only the good part about the store.
As we were changing and choosing the dresses, the staff member serving us started to get annoyed as we were taking “too much” time choosing our dresses. What made it worse was, because we took “too much time,” the staff got rude and walked away. We could hear her talking impatiently to her colleague from afar, asking her to take over.
Marriage is a once-in-a-lifetime thing, and it is my sister’s wedding. Of course, we would take more time to decide on the dresses to see which dress was most suited for my sister’s wedding…
In the end, we received this kind of customer service. We were very disappointed with this outlet. My sister actually wanted to buy more for other bridesmaids, but guess what? NOPE!
August 18, 2025
Good collection of dresses. I ordered one dress online and picked up at the Bugis Junction shop. The lady had a silent, unpleasant attitude.
August 18, 2025
Contemporary clothing shop. Quality is pretty standard (H&M and the sort), and prices are similar.
August 18, 2025
Poor service. I placed an order on the official website, but it's taking a few days to process. There's no customer service to contact, and emails go unanswered. Visiting the store for help didn't solve the issue either; the staff just told me to wait. They lack flexibility in handling problems.
August 18, 2025
It's very pricey; however, the quality, fit, and selection of items are equally high. I loved the organization of this store. The mannequins were dressed artistically. Staff was friendly; however, they can get upset if you buy fewer items and can be pushy in getting you to buy more. The size range in this store is better compared to most outlets in this mall, accommodating up to size XL for US mid-sized women.
August 18, 2025
Poor quality clothes that don't even iron straight. The clothes' condition became very poor after washing. Do not buy.
August 18, 2025
Terrible experience! Rude staff! Please train your staff properly on how to treat customers better.
My sister selected four pieces. She liked the design of one, but the size didn't fit well. So I helped her return the other three pieces and got her another size of the one she liked. I returned them to the staff at the fitting room and went to get another size. I explained the change in pieces, from originally four to two, to the staff, and then the staff's expression changed. She abruptly opened the curtains to my sister's fitting room without any warning and rudely demanded the number card. She was being very rude about it and was discussing this so loudly with another colleague as if I couldn't hear or understand them.
I don't understand how any retail staff can just pull open the curtains without any warning, potentially flashing customers. This was the first time I encountered this, and it is shocking that this behaviour came from a store that seemed so well-organised.
August 18, 2025
Their clothes have very weird sizing in general: the chest area is really tight and the waist area is quite loose. So, if you have to buy from them (the advice is not to), please go to their stores to try them on. DO NOT BUY ONLINE!!!!
August 18, 2025
This is my first bad experience at this outlet.
On May 19th at 1:30 PM, I had an unpleasant encounter with the staff member stationed at the changing room, who had medium-long hair and a mask on. The way she spoke was rude, and she didn't even clarify before speaking. In this situation, my sister and I were not trying to change in one room; instead, I was asking her to help me adjust my dress in the room. However, the staff member voiced her unpleasant and unkind opinion, mentioning that the room is only for one person to change, not two. She didn't even ask if we needed help, but instead scolded us with her vitriolic voice, which made us feel very uncomfortable. If we were changing inside, we would definitely apologize, but we were not. And I am definitely not going to deal with this kind of attitude. Thank you!
This is the first time I have experienced such bad manners at this outlet. Before, this had never happened.
August 18, 2025
One of your sales staff/manager working here (Level 3 outlet) is so aggressive with customers. I asked a simple question, and your staff got aggressive and made me feel very uncomfortable about my question. I don't care what kind of sales promotions you have going on. Nobody wants to buy your clothes if your staff are so nasty.
August 18, 2025
The two staff were just chit-chatting, and the egg waffle was so hard and had no taste at all. I won't buy again. Terrible staff and food. It isn't worth the $4++ price.
August 18, 2025
Lousy service. I wanted to buy, but the person selling pao next door replied that she was eating. She then told me, "If you want to buy, just wait for me to finish my break, then you can buy." This was an unfriendly reply. Hello, do I owe you money? I just wanted to buy, and there was no need to be so unfriendly. If you are eating, just put up a notice saying "not in service" or indicating when you'll be back. That way, no one will disturb your eating. This is the worst service I've received, and I don't have to eat your snack. This establishment really needs to change its way of serving customers.
August 18, 2025