Donkey and I embarked on a shopping mission to find the perfect outfit for his brother's wedding, a black shirt and pants to match the theme. We knew just the place to go: RECOIL! We've had great experiences with them in the past, especially during Chinese New Year when they always have incredible promotions. This time, they had a fantastic deal on blazers, shirts, and pants – a steal, considering custom-made blazers can cost a fortune!
As soon as we walked into the shop, we were greeted by Mia, a true gem of a sales associate. She was incredibly helpful and provided fantastic customer service, offering recommendations, highlighting new arrivals, and even helping us figure out the right sizes. Mia knew what styles were trending and which would look best on Donkey, making the whole experience a breeze. We had a great time chatting with her, and she made the whole process so enjoyable.
The shop itself was quiet and cozy, offering a wide variety of stylish clothes. There were plenty of fitting rooms available, and the atmosphere was much more relaxed than some of the other stores we've been to.
In the end, Donkey not only found the perfect shirt and pants but also snagged a stylish cap to complete his outfit. He couldn't have been happier!
Overall, I'm giving this RECOIL outlet a 5-star rating. Mia's exceptional customer service was a highlight, and the affordable prices and wide selection of stylish apparel make this shop a winner.
August 19, 2025
Today, Kitty and I were on a shopping hunt for my outfit for my brother's wedding. We needed a black shirt and black pants to match the theme. We decided to head to RECOIL because we've had good experiences there in the past. Every Chinese New Year, we buy clothes from them, and we knew they had a great promotion going on for blazers, shirts, and pants. That's a fantastic deal, especially since a custom-made blazer can easily cost over $200!
Upon entering the shop, we were greeted by Mia. She was incredibly helpful and provided amazing customer service. She gave us options and recommendations for shirts, highlighted some of the new arrivals, and even helped us figure out the right sizes. She knew which styles were trending and which would look best on me. We had a great time chatting with her, and she made the whole experience very pleasant.
The shop itself was quiet and cozy, with lots of variety in their selection. There were plenty of fitting rooms available, and the atmosphere was much more relaxed than some of the other stores we've visited in the past.
In the end, I not only bought the shirt and pants I was looking for but also snagged a cap to complete the outfit.
Overall, I'm giving this RECOIL outlet a 5-star rating. Mia's excellent customer service made it a wonderful experience, and the affordable prices and wide selection of stylish apparel make it a great place to shop.
August 19, 2025
Collection is good but salesgirl/owner whoever’s attend store has worst attitude towards customer I ever experienced in Singapore.
August 19, 2025
The quality of the clothes and the service is not worth of the price paid. Threading alot drop, zip is not smooth.It is just like a taobao product.
August 19, 2025
Very nice flowery dress discount was good like 2 for $30 at reasonable price but the sales girl is very aggressive and push a lot of clothes for me to try just like any other shops in the Bugis Junction neighbourhood.
August 19, 2025
I went here to try on a dress, and the staff would not let me try it on since they said it would not fit me. Later on I tried it myself and it fit just fine, but I do not know why the staff was insisting. Bad service in general.
August 19, 2025
Extremely bad service attitude by this short hair auntie. Was trying on this cardigan and she asked "is it ok?" I replied "it's too tight" and she said "sorry lorh some people don't find it tight at all" Excuse me ? What kind of reply is that? Was planning to buy a pair of pants from her but walked out straight away. Worst service ever.
August 19, 2025
I wanted to try on clothes and this 1 employee just snatch one of the clothes away saying cannot try on then she throw another clothes to me
While I was trying the clothes on she kept saying “does it fit? Does it fit?” Why is she so impatient!?!?! And she nearly open the fitting room that I was in WTH
Then I tried on another clothes it doesn’t fit
I gave her the clothes back with the hanger and she just snatch it from me then continue using her phone
Such a bad customer service
I wish I could give 0 stars lol
August 19, 2025
Very unfriendly seller. Unhappy face and sarcastic tone.. Want to try another color to see if it will suit me. Ask me to try the one on the rack wiyh another color. She wont take out the stock unless can confirm size can fit. Seller should be accommodating to customers.
August 19, 2025
Bugis outlet. 1st and will be my last purchase. 25th jan 22 about 7pm, spent more than $100 and definitely not pleased at all.
1. Service staff is rude, evedrops to your private conversation and interupts during decision making
2. I am ok w them recommending the right size but her delivery could have been better, thankfully im not offended by her way of saying im fat and will not fit cause i know i am and i took all the largest size.
Her size recommendation is pretty accurate though so i listened.
3. Very unwilling to work/serve and provide options of sizes and colors when requested from her even though she is free. Its a take it or leave it attitude. No size no color? Dont try dont buy. Or juz buy the current one u try even though its not nice cause dont want to go in and take different color for customer to try.
4. Good thing that they did increase the sizes, last time its only for skinny people but now some designs caters for chubby and slight plus size.
August 19, 2025
Horrible service, worse product quality.
Picked 2 shirts from a rack with no 'no trying' sign unlike the other racks with such signs.
Went to try, then took another 2 shirts to try from the same rack. Before trying again, auntie staff with low bun said "actually these are not for trying, but i dont know what's wrong with me today I let you try. So faster try, stop coming out and show your friend." in chinese.
1. There's no indication that the clothes are not for trying.
2. There's 3 cubicles, 1 is unoccupied, 2-3 customers the whole time I was there. Is there an issue with me trying for 5-10mins?
3. What's up with the condescending attitude?
Bought 2 tops for 50 bucks, went home and hand wash in cold water. Colour immediately faded. Amazing quality.
Not sure how they can open a business with products of such quality and with staffs of such attitude.
August 19, 2025
At paya lebar quarter lady staff NOT friendly at all. Went there to buy dress, stated rack sale at $25 somemore i still ask the lady to make sure it's $25 then she proceeds yea.
Can't trying the dress even there got changing room.
Nvm i bough the dress, went for walk a bit then i realised, she gimme the wrong dress. Go back to store and ask for change and literally see someone trying the dress. but why i can't do that??
End up she telling me the dress not $25 but $40 over dollar smth (i dun rmbr). Then nvm i ask for my money back cuz I'm not willing to top up money for the dress also it's not my fault to begin with. She show me black face, telling me, i can't get my money back also dare to tell me that i lie to her. She accused me take the dress from the shelf behind not from "sale" rack. Until i dare her to check cctv, she dun want, then proceed to gimme the right dress with BAD ATTITUDE. Didn't even bother to give me back the plastik bag. Smh. Literally nightmare
August 19, 2025
The clothes are nice but the service is pathetic! The sales person refused to let us try dresses we wanted for ridiculous reasons - that the dress has some elastic or that they don’t want us to try the same dress in a different colour. Spoilt our whole experience with them rolling their eyes on us looking at clothes to try from the rack. I don’t get why they work here and why they even allow for trial if they can’t even have patience for 10 mins of service.
August 19, 2025
Ridiculous shop who treated us with utmost disrespect. The lady was rude and would deliberately give us clothes that were not in our size ranges (Needed size S, gave me XL) because apparently "we can't fit into them".
-Do not go there!
August 19, 2025
Not sure if the 3 fitting rooms in the store are for decoration only or what. Somehow, there's a no trying policy implemented and I'm not sure how we are supposed to know the clothes fit without trying first?? By using our non-existent psychic powers??
And it's not like the clothes are dirt cheap. My friend paid $50 for 2 shirts that supposedly wasn't allowed to be tried on (as told off rudely by the lady at the store). Also, the original colors faded off immediately after the first wash and there were white spots magically appearing on the fabric as well.
The experience at this shop was truly phenomenal, 10/10 WOULD NOT RECOMMEND.
August 19, 2025
The owner might want to reconsider the staff that she currently has. The 2 ladies at Bugis are very rude, not welcoming and pushy. No wonder there were no customers in their store when the store across them had a lot of people.
To the owner, your business is not going anywhere when you have sales people like the current ones that you have.
August 19, 2025
I was a regular customer and tried to return one skirt today (8th of May 2024) that cannot fit in me but i guess she took picture of me seeing her phone cam facing me. I am so offended of how the clerk: manager/staff treated me. I told her, did you just take picture of me? She said ‘no’ rudely, then i told her, I always buy here. She said, yes i know ( rudely) wah… I am so traumatized, I will not buy here anymore😡
August 19, 2025
Quite overrated. I got a box for my colleagues because of someone's birthday.
August 19, 2025
I found their cookies to be a little high on sugar. Could be better.
August 19, 2025
Cupcakes are usually very good from here, but went I went there was no service. Ringing the bell had no effect.
August 19, 2025