I was at Purpur Bugis Junction on the evening of June 3rd. I tried on 7 pieces of clothing and intended to buy 5. I politely asked the sales associates about new stock. They were too lazy to check for me and ended up saying that there were no new stocks available, including no stock online, and had an unhappy expression. Instead, they were at the counter chatting with a friend who I believe also works nearby in the mall. In the end, I asked again if one of them could check the stock for me, and it turned out they had so many new stocks in the storeroom for my size. I was very unhappy with their unprofessional attitude as sales associates, especially since I was trying to be nice and still bought 3 pieces. Still, they were not happy that I only bought 3 and didn't respond to my gratitude.
Purpur has many nice collections, but they lack the ability to hire potential sales associates with a good attitude.
I'm sorry to say this, but there's no point in lying or writing so long just for a small matter. Thanks.
August 18, 2025
I'm a loyal customer from Indonesia 🇮🇩. I have been visiting Purpur whenever I travel to SG. Last week, I bought some adorable pairs here. The sales lady was incredibly nice. It's so rare to find a kind lady in retail in SG. She offered me various pairs to try on. I tried 6 pairs and only took 3 in the end. She was not upset and remained friendly throughout the transaction. I'm already back home now, and I'm itching to shop at Purpur again if I come back to SG.
August 18, 2025
Nice clothes, but the staff are too pushy. I wanted to get M, but they kept saying it was too big for me, even though I had tried S and felt it was too tight for my shoulder. They even gave attitude when I wanted to try more shirts. Bad service. 1 star for you.
August 18, 2025
Staff were all intimidating and annoying, watching me like a hawk when I was clearly fine shopping alone. How can you expect your customers to shop in peace when there is literally someone staring at you the whole way? 😒
August 18, 2025
Amazing customer service from this outlet!
Well-trained staff and super humble!
Goes the extra mile to help, truly representing the brand well.
August 18, 2025
Fred Perry, a brand I've known since the 80s. It was an entry-level brand at that time. It offered affordable and good quality collar T-shirts in an assortment of colors. Not sure what happened, but the brand left Singapore's shores. Fast forward to 2024, I saw this Fred Perry shop in Bugis Junction and decided to walk in. I browsed around and there were two male service staff. Both were very quiet and reserved. I had to reach out to them for service. Both were polite but cold. They were reactive; I had to initiate the entire sales service. I asked for the size of my preferred shirt; they brought me the size I wanted and stopped there. They did not attempt to show me other colors available for my size or other designs in my size. I had to ask them repeatedly for other colors if available, or other designs. Throughout, conversation was kept to a minimum, very quiet. I bought two collar T-shirts. While making payment, I saw a POSB/DBS credit card promotion at the POS. I had to ask the sales staff what this promotion was. He replied that if I paid using a POSB/DBS credit card, I would receive a $40 voucher that could be used for my next purchase of a regular item. Now, I happen to have a DBS credit card, and if I hadn't asked, I would have missed the opportunity to get this $40 voucher. Fred Perry products are excellent, and the price is on the premium side, which I am fine with. They cater to the affluent segment, but the sales staff need training. Else, how can they make better sales? Both sales staff were polite and very quiet. They require training to learn how to engage customers, how to encourage sales, and how to anticipate and provide additional products to show customers. I am quite sure if they had offered to show me other colors and designs in my size, I would have walked out with more than two shirts. I will visit this shop again in the near future, and I hope to see their improvement in sales service.
August 18, 2025
Super cool collections! 👍👍 Thank you for the nice service! 👍👍
August 18, 2025
Title: Fantastic Service at Fred Perry Bugis Outlet!
I had an outstanding experience at the Fred Perry outlet in Bugis. The entire staff is exceptionally friendly and helpful. I purchased a considerable number of polo tees for my staff for Christmas, and the assistance I received was top-notch.
The staff went above and beyond in helping me choose from the various designs and colors, and their patience during the selection process was truly appreciated. Even when I needed exchanges, they handled it with ease, always serving with a smile and a remarkably accommodating attitude.
I want to express my gratitude to everyone at the Bugis outlet for making my shopping experience not only hassle-free but genuinely pleasant. Thank you for the exceptional service and ensuring every step of my visit was met with warmth and professionalism.
August 18, 2025
I've bought from this shop at both their old and new outlets. Ms Wai Ting is amazing, and her team is super cool! Lovely outlet, and I will always support them!
August 18, 2025
Affordable prices, good service, and our own unique custom models... 🥳
August 18, 2025
She was very detailed and patient, and she catered to our budget. Highly recommended!
August 18, 2025
Horrendous service. The service staff at this outlet needs a lesson on customer service. I had passed by and asked for directions, and instead of politely responding, I was met with eye rolls, a terribly rude tone, and a dismissive attitude. If the aim is to attract customers, then service staff need to first learn how to be polite to customers.
August 18, 2025
Staff mentioned 50% off on a name-customised necklace a few days ago. Upon contacting customer service to see if the promo was still active, their response was simply to visit the store. When I travelled down to their store, they mentioned there was no longer a promo. This wasted my time, and the customer service displayed an exceptionally poor attitude. Had they mentioned the promo wasn't available anymore when asked, we would not have made the wasted trip down.
August 18, 2025
Exceptional service! Liyin went above and beyond to ensure I felt valued and understood as a customer. If you're looking for top-notch service and beautiful jewelry, go to this shop and look for Liyin!
August 18, 2025
We had a good experience with the salesperson, Li Yin. Her knowledge was very helpful. Highly recommended for couples to get their rings customised here.
August 18, 2025
Great experience buying my engagement ring here. Staff Li Yin was incredibly patient and helpful when recommending the different types and grades of diamonds. 10/10. Will recommend to friends!
August 18, 2025
The lady named Li Yin is friendly and patient. She provided good service. We first went to her for an engagement ring, and then returned for our wedding bands. She's honest and willing to help. I will go to her again when I want to buy jewelry.
August 18, 2025
I had a pleasant experience during my recent purchase, and I couldn't be happier with the service she provided. Liyin's kind and patient demeanor made the entire process smooth and stress-free. No hard selling at all. She took the time to understand my needs and preferences, answering all my questions with a depth of knowledge that truly impressed me. I highly recommend Liyin to anyone seeking exceptional customer service.
August 18, 2025
Bad attitude from the lady with black shoulder-length hair. There were no customers, and she was doing nothing, so I asked if there was a pharmacy nearby. She didn't even bother looking up. If you're looking for moissanite, you're better off buying from Etsy or other online stores. They offer unique, custom pieces for around the same price or cheaper, unlike this store's tacky, common designs. P.S. I was waiting for my mom to finish shopping outside Iora, so I had a good view of their counter. There was a couple who came to view the shop, but the rude lady wasn't even around to serve them. She disappeared for a good 20 minutes at 4:10 PM. Not sure why anyone would hire someone with a bad attitude who doesn't even bother doing their job properly.
August 18, 2025
Nice collection.
August 18, 2025